Make a complaint

If you have an issue with an account held in Jersey, Guernsey, Alderney or the Isle of Man, here’s how to make a complaint.

Contact us online

If your account is based in the United Kingdom, you need to complete this UK complaints form.

To help us resolve your complaint as quickly as possible, please include the following:

  • as much information about the complaint as you can give
  • any actions you wish us to take to resolve your complaint

Please don’t include any sensitive account information, such as your account number. We can’t accept liability for any lost data that you supply.

Make a complaint online Make a complaint online

Call us

From the UK call: 03457 449 900

From outside the UK call: +44 (0) 1539 736 626

Calls may be monitored and recorded. Call costs may vary depending on your service provider.

Please visit our Call Us page for the latest opening hours.

Write to us

Lloyds Bank International

Customer Relations

Villiers House

2 Victoria Street

Douglas

Isle of Man

IM1 2LN

To help us resolve your complaint as quickly as possible, please include the following in your letter:

  • your account details
  • as much information about the complaint as you can give
  • any actions you wish us to take to resolve your complaint
  • a contact number and the best time to contact you. This is so we can call once we’ve received your letter.