When it comes to Mobile Banking, you’re in safe hands with us. Our Mobile Banking app provides the same rigorous controls that protect your Internet Banking. We use cutting-edge technology to protect you and your money.
Here are some of the ways we keep you safe:
Enhanced Internet Authentication
When you register your device for the first time, we'll call your selected device to make sure the request is genuine.
By registering, you’ll create a secure link between your device and you Internet Banking profile. This only needs to be done once for each device you use. Then you securely log on each time using Touch ID for iPhone or Fingerprint for Android devices.
You set how long your device stays inactive for before it logs you out of our banking app.
Fraud detection systems
We’re always monitoring your account(s) for any unusual behaviour.
We will temporarily disable your account(s) after a number of incorrect logon attempts.
To provide additional security, we have partially hidden your telephone numbers to help protect you against online fraud.
Our online and Mobile Banking guarantee
We protect you with safeguards that meet industry standards and we guarantee to refund your money in the unlikely event you experience fraud with our Internet Banking service.
But we ask you to do your bit and take reasonable steps to keep your security information safe by following the advice below
Never share your Internet Banking information with anyone and never store it on your device. You can add to our existing security by setting up a password or PIN to access your mobile device(s). If you think someone may know your details, or if you lose your mobile device(s), change your Internet Banking password immediately.
- Only use official app stores
Our apps are only available from official app stores including the Apple App Store, Google Play and Windows Phone Store.
- Take care in public places
Never leave your device unattended and beware of people looking over your shoulder. Remember to log out of Mobile and Internet Banking when you’ve finished.
Install regular updates of your device’s operating system. If your device is compatible with anti-virus software, it’s a good idea to download it from a reputable source.
Always be cautious when following links contained within SMS messages or emails. Remember, we never ask you for your security information via SMS or email.
If you have more questions
Take a look at our frequently asked questions to help you find simple answers to the most common queries about mobile banking.
Frequently asked questions