Carer fraud

There are many ways to help protect your loved ones from scams.

Follow our guide to find out how you can keep them safe.

We all have people we care about. At times, they may need help to look after their money or to get out and about.

Sadly, this could leave them open to fraudsters or even somebody closer to home.

Two women and a girl looking across a bach

Tips to avoid carer fraud

  • To help with day-to-day chores, like shopping or banking, try to get a few people you and your loved one trust. They could be family or friends, or you could hire a carer.

    If you share responsibility it stops one person from having total control of a person’s money or life.

  • Talk to your loved one about keeping their money and bank account details safe. The following tips can prevent any issues of trust with a carer or anyone who helps.

    • Don't write bank details down - Tell your loved one not to write down their PIN, password or other banking details. This will stop anyone else from using them.
    • Put cash in the bank - It’s safer to keep most of their cash in the bank and not in the house.
    • Make sure bills are paid - Check receipts and know what needs to be paid and when.
    • Keep an eye on cheques - If they have a cheque book, make sure it's kept safe and all the cheques are counted.

    Your loved one should be the only person to use their bank account, Internet Banking and bank card. If it's a joint account then both holders should have their own user ID and password.

Think you've fallen for a scam?

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

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Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch to find out how we can support your loved one with their banking.