Ticket scams

There are lots of scam sellers and fake ticket sites online.

Our guide can help you to dodge the scams and keep your money safe. 

Before you jump at the chance to buy cheap tickets online for a gig or a show, make sure it’s not a scam.

Genuine ticket sites have safe ways to pay, such as by debit or credit card. Only pay on a site where the tickets are for sale.

If a site or seller wants you to pay another way, such as direct to a bank account or by wire transfer, it’s a sign of a scam. This is like handing over cash and is hard to trace. If you pay and things go wrong, you may not get your money back.

Tips to avoid ticket scams

  • Buy from a well-known ticket company or site that is registered with STAR. This is the safest way to get tickets.

    Fraudsters tend to use social media or trading websites to sell phoney tickets.

    Before you buy, check a site's terms and conditions. Make sure you know how they can help if things go wrong.

  • Fraudsters can use low prices and hard to find tickets to tempt you into buying. If a price is a lot lower or tickets are sold out everywhere else, it could be a scam.

    Make sure a deal is genuine before you pay.

    Ask lots of questions and look at reviews. Lots of good reviews from different buyers are better than mixed, bad or no reviews at all.

Think you've fallen for a scam?

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

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Buyer Beware

  • Read all the details - Before you buy, read all the details about an item. Does it match what it says in the title and picture?
  • Be careful of free trials - If you agree to a free trial, check to make sure that you don't have to pay for it later on. Look for the terms that may be hidden in the small print.
  • Check the small print - Terms and conditions can be found in the small print. They should tell you about any hidden costs, as well as delivery and returns information.
  • Know where you're buying from - Check the location of a seller, especially if they're not well-known. It's easier to complain and get your money back from sellers that are based in the UK and EU.
  • Search for FAQs - Most online shops have a Frequently Asked Questions (FAQs) page. This can help you quickly find key information.
  • Keep track of what you buy - Check your bank account often to make sure you know what all your payments are for.

Unknown payments and disputes with a seller

If you don't get what you thought you were buying, it may not be fraud. The same can be said if you see a payment on your statement that you don’t recognise.

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