Our Islands Branch Review

We plan to close 3 of our Islands branches on 9 December 2022

How we came to this decision

Like many other high street businesses, we’ve seen people using our branches less frequently in recent years as more customers choose to do most of their everyday banking online. We’re responding to the way our customers use our branches. We’ll continue to invest in our branch network, but we have to make sure our branches are where customers need and use them most.

As a result, we've made the difficult decision to close 3 of our Islands branches because customers are using them less often. In addition the majority of customers are also using alternative ways to bank. We plan to close our Five Oaks (Jersey), St. Martins (Guernsey) and Alderney branches on 9 December 2022.

If you want to know more about how we’ve made the decision to close these branches, you can find the full Closing Branch Reviews on the links below, or ask in branch for a copy. These Reviews also give more information on the ways you can bank with us.

Five Oaks Branch Review (PDF, 86KB)

St. Martins Branch Review (PDF, 85KB)

Alderney Branch Review (PDF, 89KB)

We're here to help and support you

We'll be writing to all Lloyds Bank International personal customers who are based in the Islands in the next few weeks about these changes and in the run up to the branch closures our branch staff will be on hand to offer help and guidance on ways to bank with us.

We appreciate when we close the Alderney branch our nearest alternative branches will be in Guernsey - which means if you are a customer in Alderney you may need to change how you bank with us. We understand it would mean a plane or ferry trip if you wanted to visit us. So if there’s something specific you do in branch, please contact us and we’d be happy to talk about other possible ways of doing this. For a short period of time after the branch closes we also plan to have a Community Banker visit Alderney. They'll offer a period of extra support and guidance on the ways you can bank with us.

If you need any extra help

Please get in contact if you need any extra help to do your banking. Or if you have any questions. Call us on  0345 744 9900 or +44 (0) 1539 73 66 26.

Lines are open 7am - 11pm Monday to Friday, 8am - 4pm Saturday. From 4 July lines will be open 8am - 8pm, 7 days a week excluding UK Public Holidays.