Manage your account at home or on the move

We want our services to fit your needs, no matter where you are. Here’s some helpful information to manage your account from home or on the move.

Remembering your PIN

If you ever find it tricky to remember your PIN, don't worry! Here are some easy solutions:

  • View your card PIN. You can quickly check your PIN in our app whenever you need to.
  • Get a chip-and-signature card. Just give us a call or drop by a branch, and we'll set you up with a card.
  • Use a contactless card. Make purchases up to £100 with a simple tap.
  • Pay with your smartphone. Enjoy the convenience of contactless payments using Apple Pay or Google Pay.

Remembering a password

If you find it tough to remember your password, we've got some great options for you:

You can call us directly from our mobile banking app using your registered mobile number. You'll already be securely logged in, so there's no need to worry about remembering any passwords.

Another option is to call us directly from our mobile banking app using your registered mobile number. You'll already be securely logged in, so there's no need to worry about remembering any passwords.

 

Someone to manage your affairs

In these challenging times, you might want to appoint someone to help manage your money.

This way, you still have the option to take control yourself whenever you're ready.

Contact us in a way that’s best for you

Call us

Talk to us about your account or any other services we offer.

Call us

Visit us

If you prefer to visit us, you can check what accessibility services we have at the branch first.

Branch finder