Inside content area, use arrow keys or tab to access content

Independent service quality survey results

Business current accounts

Published August 2019

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*).

Overall service quality

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

Ranking

1st rank2nd rank3rd rank4th rank5th rank

Online and mobile banking services

We asked customers how likely they would be to recommend their provider’s online and mobile banking services to other SMEs.

Ranking

1st Rank2nd Rank3rd Rank4th Rank5th Rank

SME overdraft and loan services

We asked customers how likely they would be to recommend their provider’s SME overdraft and loan services to other SMEs.

Ranking

1st Rank2nd Rank3rd Rank4th Rank5th Rank5th Rank

Relationship/account management

We asked customers how likely they would be to recommend their provider’s relationship/account management to other SMEs.

Ranking

1st Rank2nd Rank3rd Rank4th Rank4th Rank

Service in branches and business centres

We asked customers how likely they would be to recommend their provider’s branch and business centre services to other SMEs.

Ranking

1st Rank2nd Rank3rd Rank4th Rank4th Rank