Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.
|Existing customer general enquiries||
Save time with Telephone Banking
Have your account number and sort code to hand and enter your date of birth when you call so that you can confirm your identity automatically. You can then enter digits from your security number & password and use our automated features, or be transferred through to the right team straight away.
Our automated features allow you to quickly transfer money between accounts, hear your balances, cancel direct debits and much more. Call 0345 072 5555Call telephone number 0345 072 5555. If you're calling from abroad or prefer not to use the 0345 number you can call +44 173 3347338Call telephone number +44 173 3347338.
Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.
|Report fraud||Business account
Call us on 0345 072 5555 Telephone 0345 072 5555to report fraudulent activity on your business account, business debit card or international payments. Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.Business credit or charge card
Call us on 0345 602 2042Telephone 0345 602 2042 to report fraudulent activity on your business credit or charge card.Online fraud
Call us on 0345 300 0116Telephone 0345 300 0116 if you believe a third party has accessed your account online using your Internet Banking details. Lines open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday, except on UK bank holidays.Commercial Banking Online
Call us on 0345 307 3809 (+44 113 292 0702 from abroad) to report any unauthorised payments via Commercial Banking Online. Lines open 24/7. For all other enquiries, Commercial Banking Online Helpdesk is available from 7:30am to 6pm, Monday to Friday, with the exception of Bank Holidays.LloydsLink online
Call us on 0345 900 2070 to report any unauthorised payments via LloydsLink online. Lines are open 8:00am to 6pm Monday to Friday. To report unauthorised payments outside of these Helpdesk opening hours please call us on 0345 307 3809 (+44 113 292 0702 from abroad).Corporate Online
Call us on 0345 300 6444 to report any unauthorised payments via Corporate Online. Lines are open 7:30am to 6pm Monday to Friday. To report unauthorised payments outside of Helpdesk opening hours please call us on 0345 307 3809 (+44 113 292 0702 from abroad).Report email scams
Be aware that we will NEVER send you an email or website asking you to enter your Internet Banking details. If you receive anything of the kind, do not reply and forward to our investigations team at firstname.lastname@example.orgEmail - email@example.com
|Report a lost/stolen PIN||
If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, please see lost, stolen and misuse reporting.
|Internet Banking||Internet Banking enquiries
Call 0345 300 0116Telephone 0345 300 0116 or textphone 0345 300 2280Call telephone number 0345 300 2280. Lines open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday, except on UK bank holidays.Commercial Banking Online enquiries
Call 0808 202 1390Telephone 0808 202 1390 and have your Telephony PIN ready when you call. Lines open 7:30am to 6pm, Monday to Friday, except on UK bank holidays. If you are reporting suspected fraud, you can call us 24/7.
|Open a new account||
Call 0800 056 0056Telephone 0800 056 0056 to open a business account or to move your existing account. Lines open 9am to 5pm Monday to Friday, except on UK bank holidays.
|Ongoing Know Your Customer (OKYC) Support Team||
OKYC is the Business Banking process we use to understand your business if your turnover is between £0-£1m, and ensure all our customer records are up to date. If you have had a request from us to update our records please call us on 0345 901 3144. Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays.
Call the departments listed below if you have a query about a specific product or service.
BACSTEL-IP: 0345 982 5325Telephone 0345 982 5325, Option 2
Business charge and credit card: 0345 602 2042Telephone 0345 602 2042
Debit card disputes: 0345 300 6699Telephone 0345 300 6699
International customer services: 0345 300 0101Telephone 0345 300 0101
Invoice Finance and Asset Based Lending: 0800 587 5963Telephone 0800 587 5963
Money market deposits: 0345 305 5555Telephone 0345 305 5555
LloydsLink dial up: 0345 982 5524Telephone 0345 982 5524
LloydsLink online: 0345 900 2070Telephone 0345 900 2070
Internet Banking: 0345 300 0116Telephone 0345 300 0116
Lost or stolen cards: 0800 096 9779Telephone 0800 096 9779
Business Toolbox: 0330 335 1562Telephone 0330 335 1562
Commercial Banking Online: 0808 202 1390Telephone 0808 202 1390
For more information download our guide to financial assessment and difficultiesOpens in PDF format in a new browser window. .
You can also find additional information here: www.moneyadviceservice.co.ukMoney Advice Service website and http://www.bdl.org.uk/Business Debt Line website
We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.
A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:
We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.
We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555Telephone 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:
Financial Ombudsman Service
www.financial-ombudsman.org.uk Financial Ombudsman website
0800 023 4567 Telephone 0800 023 4567
Go to our page for details on our complaints procedure or request a copy of our how to complain leaflet from a branch, your Business Management Team or your Relationship Manager (if applicable).
If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.
Should the worst happen you can rely on us to give you guidance and support when you need it most.