Contact us

Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.

Existing customer general enquiries

Save time with Telephone Banking

Have your account number and sort code to hand and enter your date of birth when you call so that you can confirm your identity automatically. You can then enter digits from your security number & password and use our automated features, or be transferred through to the right team straight away.

Our automated features allow you to quickly transfer money between accounts, hear your balances, cancel direct debits and much more. Call 0345 072 5555Call telephone number 0345 072 5555. If you're calling from abroad or prefer not to use the 0345 number you can call +44 173 3347338Call telephone number +44 173 3347338.

Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.

Learn more about our Telephone Banking self service

Report fraud Business account

Call us on 0345 072 5555 Telephone 0345 072 5555to report fraudulent activity on your business account, business debit card or international payments. Lines are open 7am to 8pm Monday to Friday and 9am to 2pm on Saturday, except on UK bank holidays.

Business credit or charge card

Call us on 0345 602 2042Telephone 0345 602 2042 to report fraudulent activity on your business credit or charge card.

Online fraud

Call us on 0345 300 0116Telephone 0345 300 0116 if you believe a third party has accessed your account online using your Internet Banking details. Lines open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday, except on UK bank holidays.

Commercial Banking Online

Call us on 0345 307 3809 (+44 113 292 0702 from abroad) to report any unauthorised payments via Commercial Banking Online. Lines open 24/7. For all other enquiries, Commercial Banking Online Helpdesk is available from 7:30am to 6pm, Monday to Friday, with the exception of Bank Holidays.

LloydsLink online

Call us on 0345 900 2070 to report any unauthorised payments via LloydsLink online. Lines are open 8:00am to 6pm Monday to Friday. To report unauthorised payments outside of these Helpdesk opening hours please call us on 0345 307 3809 (+44 113 292 0702 from abroad).

Corporate Online

Call us on 0345 300 6444 to report any unauthorised payments via Corporate Online. Lines are open 7:30am to 6pm Monday to Friday. To report unauthorised payments outside of Helpdesk opening hours please call us on 0345 307 3809 (+44 113 292 0702 from abroad).

Report email scams

Be aware that we will NEVER send you an email or website asking you to enter your Internet Banking details. If you receive anything of the kind, do not reply and forward to our investigations team at emailscams@lloydsbank.co.ukEmail - emailscams@lloydsbank.co.uk

Report a lost/stolen PIN

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, please see lost, stolen and misuse reporting.

Internet Banking Internet Banking enquiries

Call 0345 300 0116Telephone 0345 300 0116 or textphone 0345 300 2280Call telephone number 0345 300 2280. Lines open 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday, except on UK bank holidays.

Commercial Banking Online enquiries

Call 0808 202 1390Telephone 0808 202 1390 and have your Telephony PIN ready when you call. Lines open 7:30am to 6pm, Monday to Friday, except on UK bank holidays. If you are reporting suspected fraud, you can call us 24/7.

Open a new account

Call 0800 056 0056Telephone 0800 056 0056 to open a business account or to move your existing account. Lines open 9am to 5pm Monday to Friday, except on UK bank holidays.

Ongoing Know Your Customer (OKYC) Support Team

OKYC is the Business Banking process we use to understand your business if your turnover is between £0-£1m, and ensure all our customer records are up to date. If you have had a request from us to update our records please call us on 0345 901 3144. Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays.

Call the departments listed below if you have a query about a specific product or service.

BACSTEL-IP: 0345 982 5325Telephone 0345 982 5325, Option 2

Business charge and credit card: 0345 602 2042Telephone 0345 602 2042

Debit card disputes: 0345 300 6699Telephone 0345 300 6699

International customer services: 0345 300 0101Telephone 0345 300 0101

Invoice Finance and Asset Based Lending: 0800 587 5963Telephone 0800 587 5963

Money market deposits: 0345 305 5555Telephone 0345 305 5555

LloydsLink dial up: 0345 982 5524Telephone 0345 982 5524

LloydsLink online: 0345 900 2070Telephone 0345 900 2070

Internet Banking: 0345 300 0116Telephone 0345 300 0116

Lost or stolen cards: 0800 096 9779Telephone 0800 096 9779

Business Toolbox: 0330 335 1562Telephone 0330 335 1562

Commercial Banking Online: 0808 202 1390Telephone 0808 202 1390

For more information download our guide to financial assessment and difficultiesOpens in PDF format in a new browser window. .

You can also find additional information here: www.moneyadviceservice.co.ukMoney Advice Service website and http://www.bdl.org.uk/Business Debt Line website

We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.

A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:

  • Go overdrawn without our agreement.
  • Go over your agreed overdraft limit, especially more than once.
  • Experience large increases or decreases in your business’s turnover.
  • Are trading at a loss.
  • Suddenly lose a key customer or employee.
  • Sell a large part of your business.
  • Use a facility for purposes other than those agreed with us.
  • Fail to make a loan repayment.
  • Do not keep to conditions set out in the loan agreement.
  • Do not supply agreed monitoring information on time.
  • Have another creditor bringing a winding-up petition or other legal action against your business.

We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.

We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555Telephone 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
www.financial-ombudsman.org.uk Financial Ombudsman website
0800 023 4567 Telephone 0800 023 4567

Go to our page for details on our complaints procedure or request a copy of our how to complain leaflet from a branch, your Business Management Team or your Relationship Manager (if applicable).

If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

Should the worst happen you can rely on us to give you guidance and support when you need it most.

Help with bereavement