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Shop and ecommerce insurance
Get business insurance for your physical shop, online store or both. Choose cover for your premises, stock, equipment, goods in transit and legal liabilities and more.
Why choose shop and ecommerce insurance?
Lloyds Bank Digital Business Insurance is arranged and administered by Superscript. Superscript is the trading name of Enro Limited authorised and regulated by the Financial Conduct Authority (FRN 656459). When getting a quote online, you will be taken to their website with a new privacy and cookie policy. Lloyds Bank Insurance Services Limited will receive commission for facilitating this arrangement if you take out Lloyds Bank Digital Business Insurance.
What is shop insurance?
Shop and ecommerce insurance combines different types of business insurance for retailers.
It may suit your business if you sell through:
- a high street shop
- a market stall or pop-up location
- your own ecommerce website
- an online marketplace
- social media platforms
- a warehouse or fulfilment centre
- a combination of physical and online sales channels.
Choose cover to reflect how you trade. A shop may need cover for its premises and customer visits. An online retailer may focus on stock, deliveries, cyber risks and product claims.
Who is shop and ecommerce insurance for?
It may suit you if you sell goods in person or online. We cover over 1,000 business types, including independent shops, convenience stores, clothing retailers, florists, online boutiques and marketplace sellers.
You may also want cover if your business:
- keeps stock at a shop, home, office or warehouse
- sends products through couriers or postal services
- welcomes customers or suppliers onto its premises
- employs permanent, temporary or seasonal staff
- holds cash or business takings
- relies on a website or online marketplace to trade
- imports, manufactures or supplies products
- stores customer or payment-related data.
Understanding shop insurance
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Shop insurance is not generally required by law. But most UK businesses with staff must have employers’ liability insurance.
Insurance can help protect your business against risks such as customer injury, damaged stock or a cyber-attack.
Insurance may also be requested by:
- your landlord
- an online marketplace
- a supplier
- an event organiser
- a commercial customer.
The cover you consider depends on how and where you trade, what you sell and how an incident could affect your business financially.
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If your business has the following:
- Stock for sale
- You repair items for customers
- Customers visit your shop
- You visit customers at their home or business
- You own the building or you need to insure the building by lease contract
- You keep money on the premises.
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The type and amount of cover should reflect your business. Think about:
- Your stock - work out the cost of replacing stock at every location, including extra stock held at busy times.
- Your premises - think about whether you own or rent your premises and what your lease requires you to insure.
- Your business contents - estimate what it would cost to replace all your equipment, furniture, fittings and other business assets.
- Your deliveries - think about how often you transport goods, the highest value of a single shipment and whether you use couriers or your own vehicles.
- Your products - consider what you sell, where it’s made and whether you manufacture, import, alter or rebrand it.
- Where you sell - tell your insurer all the ways you sell through a shop, website, online marketplaces, social media or a mix of these.
- Your employees - include permanent, temporary, part-time and seasonal staff in the information you provide.
- Potential lost income - think about how long it could take to trade normally after serious damage to your premises or stock.
Examples are for illustration only. Whether a claim is covered depends on the circumstances and your policy wording.
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Exclusions vary depending on the cover you choose. They can include general wear and tear or gradual deterioration, deliberate or dishonest acts, stock kept at an undeclared location, goods that were inadequately packaged, and events that began before your policy started. Mechanical or electrical breakdown and product recalls may also be excluded unless specifically included in your cover.
Frequently asked questions
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It may suit your business if you sell goods to customers in person or online.
This could include:
- independent shops
- convenience stores
- clothing and accessories retailers
- gift shops
- florists
- food and drink retailers
- homeware businesses
- electronics retailers
- online boutiques
- marketplace sellers
- subscription box businesses
- direct-to-consumer brands
- dropshipping businesses
- retailers using third-party fulfilment services.
You may also want cover if your business:
- keeps stock at a shop, home, office or warehouse
- sends products through couriers or postal services
- welcomes customers or suppliers onto its premises
- employs permanent, temporary or seasonal staff
- holds cash or business takings
- relies on a website or online marketplace to trade
- imports, manufactures or supplies products
- stores customer or payment-related data.
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Ecommerce insurance is business cover for the risks you face as an online retailer.
It’s not a single standard product. You can choose a mix of cover to suit your business, such as stock, goods in transit, product liability, cyber, business equipment and employers’ liability insurance.
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Through Lloyds Bank Digital Business Insurance Services, you can combine policies to suit your business, whether you sell online, from a shop or both.
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Stock at home can be covered if you’ve declared the address and how you use the property, and your insurer has accepted this.
Limits, storage conditions and security requirements may apply.
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Cover may be available for business cash at your premises or on its way to a bank.
Limits and security conditions may apply, including rules for safes, locked storage and transporting cash.
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Yes. You can include cover for employees stealing stock, contents or money.
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Yes. It’s not required by law, but commercial legal expenses insurance may help with certain legal costs for insured disputes.
These may involve:
- employment
- contracts
- property
- tax investigations
- debt recovery.
Not every dispute is covered. A claim may depend on an assessment of how likely it is to succeed.
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Your retail policy may cover online sales, but don’t assume they’re included.
When you get a quote, you’ll be asked about your website, marketplace accounts, deliveries and products.
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It’s not generally required by law, but you may want this cover if you manufacture, import, sell or supply products.
Some marketplaces, suppliers or business customers may ask for proof of insurance.
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No. Shop and ecommerce insurance is not generally required by law. Most businesses with staff must have employers’ liability insurance, although exceptions apply.
Protect your business
See what cover could work for your business
We offer cover to thousands of businesses in the UK.
Answer a few questions about your business to see the cover options you could consider and how we can help.