Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that we can support those in the most vulnerable situations we ask that you only call if your enquiry is urgent.
Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.
Save time with Telephone Banking
Have your account number and sort code to hand and enter your date of birth when you call so that you can confirm your identity automatically. You can then enter digits from your security number & password and use our automated features, or be transferred through to the right team straight away.
Our automated features allow you to quickly transfer money between accounts, hear your balances, cancel direct debits and much more. Call 0345 072 5555. If you're calling from abroad or prefer not to use the 0345 number you can call +44 173 3347338.
Lines are open Monday to Friday - 8am to 5pm and Saturday - 9am to 2pm except on UK bank holidays.
How to report fraud
Think you’ve been a victim of fraud? Please contact:
Debit card team
Business credit or charge card
To help keep your business account safe, you need to tell us right away if you've:
If you think you’ve done any of the above, please call:
Online for Business
Remember, we will never send you an email or a link to a website that asks you to enter your Internet Banking details. If you get anything like this, do not reply and forward it to our fraud team: email@example.com
If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, please see lost, stolen and misuse reporting.
Commercial Banking Online
We’ve taken the difficult decision to temporarily stop accepting new business account applications to ensure colleagues can continue to provide vital support to existing customers at this unprecedented time. This also applies to any applications that have already started.
This is undoubtedly going to cause a level of inconvenience, but please be reassured that we’ll either contact you to continue your application, or reinstate the ability to accept new account applications at the earliest opportunity. Thank you for your understanding at this time.
The Business Banking Customer Review Team use a process to understand your business if your turnover is between £0-£3m, and ensure all our customer records are up to date. If you have had a request from us to update our records please call us on 0345 901 3144. Lines are open 9am to 5pm Monday to Friday, except on UK bank holidays.
Call us on 0345 305 5555. Lines are open 8am to 5pm Monday to Friday, except on UK bank holidays.
Call the departments listed below if you have a query about a specific product or service.
BACSTEL-IP: 0345 982 5325, Option 2
Business charge and credit card: 0345 602 2042
Debit card disputes: 0345 300 6699
International customer services: 0345 300 0101
Invoice Finance and Asset Based Lending: 0800 587 5963T
Money market deposits: 0345 305 5555
LloydsLink dial up: 0345 982 5524
LloydsLink online: 0345 900 2070
Internet Banking: 0345 300 0116
Lost or stolen cards: 0800 096 9779
Commercial Banking Online: 0808 202 1390
For more information download our guide to financial assessment and difficulties.
You can also find additional information here: www.moneyadviceservice.co.ukMoney Advice Service website and http://www.bdl.org.uk/Business Debt Line website
We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email.
A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:
- Go overdrawn without our agreement.
- Go over your agreed overdraft limit, especially more than once.
- Experience large increases or decreases in your business’s turnover.
- Are trading at a loss.
- Suddenly lose a key customer or employee.
- Sell a large part of your business.
- Use a facility for purposes other than those agreed with us.
- Fail to make a loan repayment.
- Do not keep to conditions set out in the loan agreement.
- Do not supply agreed monitoring information on time.
- Have another creditor bringing a winding-up petition or other legal action against your business.
We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed.
We set out to provide the highest level of customer service. However, if you ever have a concern or complaint, please speak to either the Business Management Team on 0345 072 5555 or your Relationship Manager (if applicable). They are able to resolve the vast majority of problems quickly and effectively and will try to sort things out for you. Lloyds Bank plc is covered by the Financial Ombudsman Service, whose contact details are:
Go to our page for details on our complaints procedure or request a copy of our how to complain leaflet from a branch, your Business Management Team or your Relationship Manager (if applicable).
If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.
Should the worst happen you can rely on us to give you guidance and support when you need it most.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
Please note that any data sent via email is not secure and could be read by others.