Help & Support

Order replacement Online for Business authentication card

You can use your authentication card to log on, add recipients and make payments. Here’s how to order a new one.

Note: you can also use your business debit card with a card reader. 

Order in Online for Business

  1. Log on to Online for Business.
  2. Select More actions.  
  3. Select Account services, then Request replacement card.


What to do when your card arrives

If you have a new PIN as well:

When your replacement authentication card arrives, it’s best to activate it at a Lloyds Bank or Bank of Scotland ATM.

  1. Put your card in and enter your new PIN
  2. Select ‘PIN services’, then ‘Unlock PIN’

Your card and PIN will now be ready to use.

If you are using the same PIN as before:

You don’t need to activate your replacement authentication card, you can use it with the same PIN as before.

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