Later this year there will be industry wide changes that will affect the way you bank and shop online. These changes will enhance the security of your online banking and payments to help reduce fraud online.
You will see these changes when:
In future you will need two different ways to prove who you are. Your password and memorable information will count as one way. The other way could be using your Business Mobile App or your Card and Reader, or accessing your account from a trusted device.
You won’t be able to log on to your account, or shop online unless you are ready for this change.
Get ready now:
Each time you log on you are asked for three characters from your memorable information.
If you haven’t set up your memorable information for Online for Business you’ll be asked to do so when you next log on.
Can’t remember what it is? Simply click ‘forgotten your logon details?’ on the Online for Business log on page to reset.
If you are already using your memorable information to log on there is nothing more you need to do.
Remember, never share full memorable information online or over the phone.
The app is an easy, secure and quick way to prove it is you and complete your transactions. It has new features including fingerprint and face ID, cheque scanning and the ability to make payments including multiple payments*.
To download the app you will need to do the following:
There’ll be times when we’ll need to get in touch to check it’s you buying something online. We’ll do this by sending you a text message to your mobile phone number.
You’ll find a number we use on the Your Details page in Online for Business. To see all the phone numbers we hold please check the Lloyds Bank Mobile Banking app.
If you have both a personal and business account we’ll use the same number for both. So it’s important that the number you give can be used when buying something online with your personal and business accounts.
To make sure we have the right mobile number for you simply fill in, print and send us the form.
If you don’t already have a Card and Reader, then it’s a good idea to get one. You’ll need to use either the app or a Card and Reader to complete some actions in Online for Business. If you need to order a Card and Reader please follow the steps below:
Step 1: Log on to your Online for Business account
Step 2: Click on “Admin” on the top right hand side
Step 3: Click on “order additional card reader”
Step 4: Follow the instructions on your screen
It is recommended that you always have the latest browser on your devices to increase your security online and help protect you from fraud.
Updating your browser regularly means that when you access websites you’ll always be able to take advantage of:
Update your browser by clicking through on the links below and following the instructions.
Safari (Apple devices only)
Edge (Windows 10 only)
If you choose not to upgrade your browser, there will be parts of our sites that you won’t be able to use. For example, our Internet Banking service isn’t supported in Internet Explorer 6 and 7. You will also find it harder to use some calculators and tools.
If you regularly use the same computer, laptop, mobile, tablet or mobile to log on, then we may ask if you trust your device.
If you trust your device it makes logging on faster, as next time you log on we’ll know it’s you and not someone else.
You should only trust computers, laptops, tablets and mobile browsers that are privately used by you.
You shouldn’t trust a device if you share it with someone you don’t know, or if you’re on a public network.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. You will need a smartphone running iOS or Android. The app is not compatible with some older versions of the operating systems – check the Apple App Store or Google Play for more details. Business Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.