Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal.

So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

 

Coronavirus: Service Status

Internet Banking

This service is working normally.

There's no work planned.

Find out more and how to register

Mobile App

This service is working normally.

There's no work planned.

Branch Network

All branches are now open 10am – 2pm, Monday to Friday

Find out more

 

Some branches are temporarily closed.

Find out more

Telephone Banking

From Monday 30th March Telephone Banking opening times will be:

Mon-Fri - 8am to 5pm

Saturday-  9am to 2pm

Sunday – closed

 

Telephone Banking self service is available 24 hours a day, 7 days a week.  Find out what you can do  

So that our colleagues can help our customers most in need, these services are temporarily unavailable via Telephone Banking.  Self-service is not impacted.

Balance and transaction enquiries

Large cash withdrawal or change orders – branch collection

Requesting a Certificate of interest

Requesting copy invoices

Requesting copy vouchers

Duplicate profiles removal

Advice on our Products

Secondary account opening

Support with SMS text alert setup

Status enquiries

Queries re Travel Money

Interest queries

Requesting Cheque or credit books

Online registration queries

Deposit (cash and cheques) queries

Occasionally we may need to carry out essential maintenance, resulting in some interruption to service.

We don’t charge you for the Mobile Banking app but any applicable account transaction charges will still apply. You should also check with your mobile operator as they may charge you for certain services such as downloading or using the app. You will need a smartphone running iOS or Android. The app is not compatible with some older versions of the operating systems – check the Apple App Store or Google Play for more details. Online for Business registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Online for Business Terms and Conditions