Update your business contact details

It’s important we have your correct contact details in case we need to get in touch.

If you’re a Full Access User, you can add and remove phone numbers and amend your email address using Online for Business and the Business banking app.

You can find out how to update your personal contact details here. 

Online for Business

From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Update your business phone number

To update your business phone number using Online for Business, you’ll need to log in. Log in to Online for Business

We might need to use it to contact you, for example to check it is you when making online purchases or payments.

 

If you see the new look, use these steps

  1. Select ‘Manage your business’​ from the menu on the left-hand side of the screen, then ‘Your business’ tab.
  2. Under Business contact details, select ‘Email and phone numbers’.
  3. In the ‘Business’ tab, you’ll find your business phone numbers.

Important
You must add your new number before you can remove the old one.

 

If you don’t see the new look, use these steps

  1. Select ‘Admin' in the top right of the page.
  2. Under Business contact details, select ‘Email and phone numbers’.
  3. In the ‘Business’ tab, you’ll find your business phone numbers.

Important
You must add your new number before you can remove the old one.

    1. Log in to the app.
    2. Select the 'Profile and settings' icon in the top-right corner.
    3. In the 'Profile' tab, select ‘View and update your contact details’ then ‘Email and phone numbers'.
    4. In the 'Business' tab, you’ll find your business phone numbers.

    Important

    You must add your new number before you can remove the old one.

  • The easiest way to update your business phone number is in Online for business.  If you’re not online find out how to register.

    If you’re unable to update this online, you can also complete and post a form.

    Update your phone number

Update your business phone number

We might need to contact you to check it is you when making online purchases or payments.

It's easy in the app

Follow these steps:

  1. Log in to the app
  2. Select the 'Profile and settings' icon in the top-right corner.
  3. In the 'Profile' tab, select ‘View and update your contact details’ then ‘Email and phone numbers'.
  4. In the 'Business' tab, you’ll find your business phone numbers.

Important
You must add your new number before you can remove the old one.

  • From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

    The guidance below will help you with both versions.

     

    If you see the new look, use these steps

    1. Select ‘Manage your business’​ from the menu on the left-hand side of the screen, then ‘Your business’ tab.
    2. Under Business contact details, select ‘Email and phone numbers’.
    3. In the ‘Business’ tab, you’ll find your business phone numbers.

    Important
    You must add your new number before you can remove the old one.

     

    If you don’t see the new look, use these steps

    1. Select ‘Admin' in the top right of the page.
    2. Under Business contact details, select ‘Email and phone numbers’.
    3. In the ‘Business’ tab, you’ll find your business phone numbers.

    Important
    You must add your new number before you can remove the old one.

  • The easiest way to update your business phone number is in Online for business.  If you’re not online find out how to register.

    If you’re unable to update this online, you can also complete and post a form.

    Update your phone number

Update your business email address

To update your business email address using Online for Business, you’ll need to log in. Log in to Online for Business

If you’re a Full Access User, you can update your business email address in Online for Business and the app.

 

If you see the new look, use these steps

  1. Select ‘Manage your business’​ from the menu on the left-hand side of the screen, then ‘Your business’ tab.
  2. Under Business contact details, select ‘Email and phone numbers’.
  3. In the 'Business' tab, you’ll find your business email address.
  4. Select 'Change' to make the amend.
 

If you don’t see the new look, use these steps

  1. Select 'Admin' from the top right of the page.
  2. Under Business contact details, select ‘Email and phone numbers’.
  3. In the 'Business' tab, you’ll find your business email address.
  4. Select 'Change' to make the amend.

    1. Log in to the app.
    2. Select the ‘Profile and settings’ icon in the top right corner.
    3. In the ‘Profile’ tab, select ‘View and update your contact details’ then ‘Email and phone numbers’.
    4. Select ‘Change’ to make the amend.

Update your business email address

If you’re a Full Access User, you can update your business email address in Online for Business and the app.

It's easy in the app

Follow these steps:

  1. Log in to the app
  2. Select the ‘Profile and settings’ icon in the top right corner.
  3. In the ‘Profile’ tab, select ‘View and update your contact details’ then ‘Email and phone numbers’.
  4. Select ‘Change’ to make the amend.

  • From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

    The guidance below will help you with both versions.

     

    If you see the new look, use these steps

    1. Select ‘Manage your business’​ from the menu on the left-hand side of the screen, then ‘Your business’ tab.
    2. Under Business contact details, select ‘Email and phone numbers’.
    3. In the 'Business' tab, you’ll find your business email address.
    4. Select 'Change' to make the amend.
     

    If you don’t see the new look, use these steps

    1. Select 'Admin' from the top right of the page.
    2. Under Business contact details, select ‘Email and phone numbers’.
    3. In the 'Business' tab, you’ll find your business email address.
    4. Select 'Change' to make the amend.

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