Help & Support
Log on to Online for Business – Memorable Information
Log on securely using three characters from your memorable information, or with your Card Reader.
The easiest way to log on to Online for Business is to tell us you’re on a trusted device.
This means we’ll usually only ask you for three characters from your memorable information, as well as your password, each time you log on.
Sometimes we may ask you to use your Card Reader, so it’s a good idea to always have one to hand.
How to set up memorable information
To set up memorable information please log on to your account and click on the ‘Settings’ section in the top right hand corner of your Online for Business homepage.
Then click on ‘change memorable information’ and follow the instructions.
When you log on to your account, you will be asked to enter your user ID and your password.
You will then be given the option to use either your memorable information or card reader.
If you choose memorable information, you will be asked to enter three characters e.g. the second, fourth and eighth character, to complete your log on.
Sometimes we may ask you to use your Card Reader, so it’s a good idea to always have one to hand.