My Online for Business card reader isn’t working 

There are two reasons why your card reader might not be working:

  1. Your card reader is locked.
  2. The batteries need replacing.

If you see a ‘Battery Low’ warning message on the card reader display, the batteries will need replacing. 

To replace the batteries, you’ll need 4 x LR44 1.5v batteries and a small screwdriver. Remove the screw at the back of the reader, replace the batteries, and your card reader will be ready to use.

Steps to take

We'll guide you through it.

How to unlock your card reader:

  1. Go to the Online for Business logon page.
  2. Select ‘Having trouble with your card reader?’ link.
  3. Follow the steps and make a note of the reference number provided.
  4. Call the Online for Business Helpdesk on 0345 300 0116.

Once you’ve been verified the Helpdesk will unlock your card reader.

Frequently asked questions

Still need help?

Call us on 0345 300 0116

We’re open Monday to Friday, 7am to 8pm and Saturday, 9am to 2pm. This excludes bank holidays.

If you’re outside the UK call +44 1733 347 338.

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