Business Overdrafts
Be financially flexible with a business overdraft.
There are two reasons why your card reader might not be working:
If you see a ‘Battery Low’ warning message on the card reader display, the batteries will need replacing.
To replace the batteries, you’ll need 4 x LR44 1.5v batteries and a small screwdriver. Remove the screw at the back of the reader, replace the batteries, and your card reader will be ready to use.
To order a replacement card reader, message us in the business banking app.
You can unlock your card reader at any branch. You'll be taken through some security questions so that we can verify your identity.
Any UK bank card reader should work with your card in the same way. The card reader doesn’t store any personal information about you, so you can use a colleague’s reader if they have one available.
As long as you have your unique card and PIN, you’ll be able to generate passcodes.
You can order an additional card reader on Online for Business. There may be a charge for this.
How to unlock your card reader:
Once you’ve been verified the Helpdesk will unlock your card reader.
Call us on 0345 300 0116
We’re open Monday to Friday, 7am to 8pm and Saturday, 9am to 2pm. This excludes bank holidays.
If you’re outside the UK call +44 1733 347 338.