Order replacement Online for Business authentication card

You can order a replacement card in Online for Business or by requesting via chat in the app.

  • To order replacement authentication card, message us in the app.

    1. In the app, go to ‘Support’ and then ‘Message us’.
    2. Ask the assistant to 'Order a replacement authentication card’.

    You’ll receive your replacement card in 5-7 working days.

    Download the app

  • If you have a new PIN as well:

    When your replacement authentication card arrives, it’s best to activate it at a Lloyds Bank or Bank of Scotland Cashpoint© in the UK.

    1. Find your nearest branch. Please note customers cannot use Lloyds Market Street, Manchester or BOS Argyle Street, Glasgow as these branch ATM’s do not have PIN services.
    2. Put your card in and enter your new PIN.
    3. Select ‘PIN services’, then ‘Unlock PIN’.

    Your card and PIN will now be ready to use.

    If you are using the same PIN as before:

    You don’t need to activate your replacement authentication card as you can use it with the same PIN as before.

To order a replacement authentication card, you’ll need to log in. Log in to Online for Business

From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.

 

If you see the new look, use these steps

  1. Select 'More' underneath the relevant account.
  2. Select 'Manage this account', then 'Request replacement card'.
 

If you don’t see the new look, use these steps

  1.  Select 'More actions'. 
  2.  Select 'Account services', then 'Request replacement card'.

Frequently asked questions

Still need help?

Call us on 0345 072 5555.

We’re open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm. This excludes bank holidays.

If you’re outside the UK call +44 1733 347 338.

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