Order replacement Online for Business authentication card

You can use your authentication card to log on, add recipients and make payments. 

Here’s how to order a new authentication card.

Steps to take

We'll guide you through it.

  • If you have a new PIN as well:

    When your replacement authentication card arrives, it’s best to activate it at a Lloyds Bank or Bank of Scotland Cashpoint©.

    1. Put your card in and enter your new PIN.
    2. Select ‘PIN services’, then ‘Unlock PIN’.

    Your card and PIN will now be ready to use.

    If you are using the same PIN as before:

    You don’t need to activate your replacement authentication card as you can use it with the same PIN as before.

Order on Online for Business

  1.  Log on to Online for Business.
  2.  Select More actions.  
  3.  Select Account services, then Request replacement card.

Frequently asked questions

Still need help?

Call us on 0345 072 5555.

We’re open Monday to Friday, 8am to 5pm and Saturday, 9am to 2pm. This excludes bank holidays.

If you’re outside the UK call +44 1733 347 338.

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Important Legal Information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.