From Till to Table: Smarter Payments Driving Innovation in Hospitality

With rising customer expectations, this report explores how speed, flexibility and simpler payment systems help UK hospitality businesses deliver better services and grow with confidence.

Read time: 5 mins  Added: 03/10/25

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Smarter Payments Driving Hospitality Forward

Planning for the future

This latest report brings together insights from 250 UK hospitality businesses - from cafés and pubs to restaurants and food halls - to explore how payment technology is shaping customer experience, operational efficiency and expansion plans.

Whether you're a sole trader or a multi-site operator, the report offers practical data, sector trends and real-world examples to help you plan for the future.

What’s inside:

  • What customers expect at checkout - and how businesses are responding.
  • The payment challenges operators face, from speed to cost.
  • How smarter systems are helping venues scale and serve better.
  • What’s next for hospitality growth - and how Lloyds can help.

You can download the full report (PDF, 905KB), for a more detailed look.

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