Download our app
You can pay in cheques, transfer money, and do much more, all from your mobile.
Business Banking - How to Contact Us
Common queries from Business Banking customers
Before calling us, we may be able to answer your question via our dedicated Business support hub. Here are some of the most common topics that customers need help with.
Need help? Chat with us
When you need help, try using the chat feature in Online for Business or the virtual assistant in the business banking app.
Online services and product support
-
Business bank accounts
Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm, excluding bank holidays.
From outside the UK: (+44) 1733 347 338.
Notice accounts
If your enquiry is about a new Notice Account, please visit our product page.
If your enquiry is about an existing Notice Account, please chat with us or speak to your relationship manager if you have one.
Instant Access accounts
If your enquiry is about a new Instant Access Account, please visit our product page.
If your enquiry is about an existing Instant Access Account, please chat with us or speak to your relationship manager if you have one.
Fixed Term Deposit account
If your enquiry is about a new Fixed Term Deposit Account, please visit our product page.
If your enquiry is about an existing Fixed Term Deposit Account, please chat with us or speak to your relationship manager if you have one.
-
Business loans
If your enquiry is about a new Business Loan, please visit our product page.
If your enquiry is about an existing Business Loan, please chat with us or speak to your relationship manager if you have one.
Overdrafts
If your enquiry is about a new Business Overdraft, please visit our product page.
If your enquiry is about an existing Business Overdraft, please chat with us or speak to your relationship manager if you have one.
Business Credit and Charge Cards
If your enquiry is about a new Business Card, please visit our product page.
If your enquiry is about an existing Business Card, please chat with us or speak to your relationship manager if you have one.
Asset Finance
If your enquiry is about financing a new asset, please visit our product page.
If your enquiry is about an existing asset, please chat with us or speak to your relationship manager if you have one.
-
General business payment queries
Lines are open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm, excluding bank holidays.
From outside UK: (+44) 1733 347 338.
Debit Card dispute
Lines are open Monday to Sunday, 7am to 11pm, excluding bank holidays.
From outside the UK: (+44) 170 246 2493.
International payments investigations helpdesk
This helpdesk can only assist with issues with existing international payments.
Lines are open Monday to Friday, 8.30am to 5pm, excluding bank holidays.
From outside the UK: (+44) 141 301 1061.
BACSTEL IP helpdesk
Existing users only
Lines are open Monday to Friday, 8am to 6pm, excluding bank holidays.
Or email GpsBacsCor@lloydsbanking.com
-
Cardnet
Existing customers
Lines are open Monday to Friday, 8am to 9pm, excluding bank holidays.
From outside the UK: (+44) 1268 567 100.
New customers
Call us on 0330 134 7976, request a callback or email us cardnetsalescentre@lloydsbanking.com
Lines are open Monday to Saturday, 8am to 9pm, excluding bank holidays.
Not sure what business online service you use?
You’ll find the online banking service name on its log in page.
To help you identify which service you use, here are the log in pages for Online for Business and Commercial Banking Online.
Online for Business
Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 2pm, excluding bank holidays.
From outside the UK: (+44) 1733 347 338.
Commercial Banking Online
Lines are open Monday to Friday, 8am to 6pm, excluding bank holidays. Please have your telephony PIN ready so we can identify you.
From outside the UK: (+44) 0126 483 9415.
Online Trade Services
Lines are open Monday to Friday, 8am to 5.30pm, excluding bank holidays.
Other reasons to contact us
-
Occasionally we may ask you to call us. Here are teams who might have reached out.
Business Banking Customer Review Team
If you have had a request from us to update our records, call us.
Lines are open Monday to Friday, 9am to 5pm, excluding bank holidays.
Commercial Banking Recoveries
Discuss your accounts if they have been transferred to Commercial Banking Recoveries. Call any of the numbers below and quote the reference in your letter. Lines are open Monday to Friday, 8am to 5pm, excluding bank holidays.
-
To get you to the right number, please select an option below.
I don’t have a Relationship ManagerLines are open Monday to Friday, 8am to 6pm and Saturday 9am to 2pm, excluding bank holidays.
From outside the UK: (+44) 1733 347 338.
I do have Relationship Manager
Please reach out to your Relationship Manager.
Here is some guidance on how to voice your concerns.
-
Facing financial difficulty as a business can be challenging. We are here to help your business.
-
Should the worst happen, you can rely on us to give you guidance and support when you need it most.
Not found what you are looking for?
Speak to a business advisor. Lines are open Monday to Friday, 8am to 6pm and Saturday 9am to 2pm, excluding bank holidays.