Lost , stolen and misuse reporting

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person then please notify us immediately by calling the relevant number below:

Lost, stolen and misuse reporting

Products

Contact number

Products

Business Cashpoint® Card

Contact number

0800 096 9779 UK (+44 1702 278 270 from abroad)

Products

Business Debit Card

Contact number

0800 096 9779 UK (+44 1702 278 270 from abroad)

Products

Business Credit Card

Contact number

0800 096 9779 UK (+44 1702 278 270 from abroad)

Products

Business Charge Card

Contact number

0800 096 9779 UK (+44 1702 278 270 from abroad)

Products

Commercial Telephone Banking

Contact number

0345 072 5555 UK (+44 1733 347 338 from abroad)

Products

PhoneBank® for Business

Contact number

Products

Online for Business

Contact number

0345 300 0116. Lines are open Monday – Friday 7am – 8pm and Saturday, 9am – 2pm.  This is excluding bank holidays.

Products

Telepay/Teledebit

Contact number

Products

Bacstel IP Direct and Indirect

Contact number

Products

Code Authenticator

Contact number

To avoid the misuse of your card, PIN or security information, you should:

  • Keep your card, PIN and security information in a safe place.
  • Never share this information with other people.
  • Check your statements carefully and report any unusual transactions to us as soon as possible.

Cashpoint® is a registered UK trademark of Lloyds Bank plc.

PhoneBank® is a registered UK trademark of Lloyds Bank plc.

Important Legal Information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.