Help and support
Supporting your banking needs
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Online banking
Our online services
You can pay in cheques, transfer money, and do much more, all from your mobile.
Accounts and savings
Everyday banking and payments
Find out more
On top of great account features, there's no fee for a year and you can get an instant decision on credit.
Borrowing
Loans, cards and finance
Find out more
Got a Business Credit Card or Charge Card? Find out how to manage your account, make payments and update details.
Take payments
Card readers and online
Existing customers
Accept card payments with our wide range of face-to-face solutions.
International trade
Business at home and abroad
Existing customers
Insurance
Find the right cover
Find out more
Help protect your business from legal fees and compensation costs if a customer, client or other third party makes a claim against you.
Insights and resources
Sector, start-up, run and grow
Tailored opportunities for disabled and neurodivergent entrepreneurs.
Corporate solutions
For corporates & institutions
Useful resources
Find the latest insights, reports, expert commentary, client case studies, and economic and markets updates.
Hear from the businesses we’ve worked side by side with to overcome challenges and succeed. Browse the customer stories below or use the filters to select the topic and subtopic you’re interested in.
A family-run Midlands contractor is reducing its emissions. Find out more about how the contractor is building a brighter future with the switch to solar panels.
7 Jun 2024
3 mins
Find out how we’ve been supporting easyJet’s customers by providing consistent and well-supported merchant acquiring solutions for nearly two decades.
30 May 2024
3.5 mins
A West Midlands manufacturer is becoming more energy self-sufficient and reducing its emissions with the installation of solar panels.
26 Apr 2024
3 mins
An SME manufacturer of safety footwear is forecasting a 40% increase in turnover this year as it gears up for global expansion.
25 Apr 2024
Read how fast-growth startup Notpla were able to accelerate their sustainable packaging mission.
15 Apr 2024
3 mins
We’ve partnered with the Soil Association Exchange to help farmers like Zara Dorrington improve their environmental performance, and measure and monitor their progress.
8 Apr 2024
3 mins
A Birmingham-based haircare company has transformed her own hair journey into an international sustainable brand designed to help people embrace their natural curls.
26 Mar 2024
Learn more about how a Wolverhampton business is on route to Net Zero thanks to £200k finance package from Lloyds Bank.
26 Feb 2024
An East Midlands manufacturer is driving sustainable growth, find out more about how the firm is aiming for a carbon neutral footprint.
26 Jan 2024
Watch Low Carbon discuss trends affecting the renewable energy sector and their ambition to have a world powered entirely by renewable energy.
8 Jan 2024
4 mins