Help and support
Supporting your banking needs
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Online banking
Our online services
You can pay in cheques, transfer money, and do much more, all from your mobile.
Accounts and savings
Everyday banking and payments
Find out more
Open a Business Account in March and get £200. How’s that for a helping hand?
Borrowing
Loans, cards and finance
Find out more
No arrangement fee if you apply online for Asset Finance before July 2026.
Take payments
Card readers and online
Existing customers
Accept card payments with our wide range of face-to-face solutions.
International trade
Business at home and abroad
Existing customers
Insurance
Find the right cover
Find out more
Help protect your business from legal fees and compensation costs if a customer, client or other third party makes a claim against you.
Insights and resources
Sector, start-up, run and grow
Practical resources, tailored guidance and support designed to help women founders thrive.
Corporate solutions
For corporates & institutions
Useful resources
Find the latest insights, reports, expert commentary, client case studies, and economic and markets updates.
Hear from the businesses we’ve worked side by side with to overcome challenges and succeed. Browse the customer stories below or use the filters to select the topic and subtopic you’re interested in.
Find out how specialist bathroom mirror designer, HiB, were able to personalise their Commercial Card solution and gain additional control over their expenses.
22 Aug 2024
A heritage housebuilder planning to build 50% more houses with an £80m funding package.
14 Aug 2024
Find out how we’ve helped an SME camera film manufacturer to develop a new product range and expand its export markets.
9 Jul 2024
3 mins
A family-run Midlands contractor is reducing its emissions. Find out more about how the contractor is building a brighter future with the switch to solar panels.
7 Jun 2024
3 mins
Find out how we’ve been supporting easyJet’s customers by providing consistent and well-supported merchant acquiring solutions for nearly two decades.
30 May 2024
3.5 mins
We’ve partnered with the Soil Association Exchange to help farmers like Zara Dorrington improve their environmental performance, and measure and monitor their progress.
8 Apr 2024
3 mins
An East Midlands manufacturer is driving sustainable growth, find out more about how the firm is aiming for a carbon neutral footprint.
26 Jan 2024
Watch Low Carbon discuss trends affecting the renewable energy sector and their ambition to have a world powered entirely by renewable energy.
8 Jan 2024
4 mins
Read how The Drinks Club went from a start-up in a shed to a full beverage solution
26 Oct 2023
5 mins
A small business in Seaham is scaling a disruptive solar photovoltaic film in a bid to drive the industrial solar rooftop revolution.
6 Jul 2023
3 mins