Help and support
Supporting your banking needs
Online banking
Our online services
You can pay in cheques, transfer money, and do much more, all from your mobile.
Accounts and savings
Everyday banking and payments
Find out more
On top of great account features, there's no fee for a year and you can get an instant decision on credit.
Borrowing
Loans, cards and finance
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Got a Business Credit Card or Charge Card? Find out how to manage your account, make payments and update details.
Take payments
Card readers and online
Existing customers
Accept card payments with our wide range of face-to-face solutions.
International trade
Business at home and abroad
Existing customers
Insurance
Find the right cover
Find out more
Help protect your business from legal fees and compensation costs if a customer, client or other third party makes a claim against you.
Business insights
Sector, start-up, run and grow
Useful resources
Access business tools, funding, networking and support for Black entrepreneurs.
Corporate solutions
For corporates & institutions
Useful resources
Find the latest insights, reports, expert commentary, client case studies, and economic and markets updates.
Hear from the businesses we’ve worked side by side with to overcome challenges and succeed. Browse the customer stories below or use the filters to select the topic and subtopic you’re interested in.
Find out how specialist bathroom mirror designer, HiB, were able to personalise their Commercial Card solution and gain additional control over their expenses.
22 Aug 2024
Find out how we’ve helped an SME camera film manufacturer to develop a new product range and expand its export markets.
9 Jul 2024
3 mins
A family-run Midlands contractor is reducing its emissions. Find out more about how the contractor is building a brighter future with the switch to solar panels.
7 Jun 2024
3 mins
A West Midlands manufacturer is becoming more energy self-sufficient and reducing its emissions with the installation of solar panels.
26 Apr 2024
3 mins
An SME manufacturer of safety footwear is forecasting a 40% increase in turnover this year as it gears up for global expansion.
25 Apr 2024
Read how fast-growth startup Notpla were able to accelerate their sustainable packaging mission.
15 Apr 2024
3 mins
A West Midlands manufacturer has formulated a plan to grow her business and help more women gain the skills and knowledge needed to thrive in the sector.
27 Mar 2024
3 mins
A Birmingham-based haircare company has transformed her own hair journey into an international sustainable brand designed to help people embrace their natural curls.
26 Mar 2024
Learn how Liverpool-based hardwood importer is future-proofing its energy costs.
7 Mar 2024
2 mins
Learn more about how a Wolverhampton business is on route to Net Zero thanks to £200k finance package from Lloyds Bank.
26 Feb 2024