Help and support
Supporting your banking needs
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Online banking
Our online services
You can pay in cheques, transfer money, and do much more, all from your mobile.
Accounts and savings
Everyday banking and payments
Find out more
On top of great account features, there's no fee for a year and you can get an instant decision on credit.
Borrowing
Loans, cards and finance
Find out more
Got a Business Credit Card or Charge Card? Find out how to manage your account, make payments and update details.
Take payments
Card readers and online
Existing customers
Accept card payments with our wide range of face-to-face solutions.
International trade
Business at home and abroad
Existing customers
Insurance
Find the right cover
Find out more
Help protect your business from legal fees and compensation costs if a customer, client or other third party makes a claim against you.
Insights and resources
Sector, start-up, run and grow
Follow our 10 essential steps to turn your dream into a successful and sustainable start-up.
Corporate solutions
For corporates & institutions
Useful resources
Find the latest insights, reports, expert commentary, client case studies, and economic and markets updates.
Hear from the businesses we’ve worked side by side with to overcome challenges and succeed. Browse the customer stories below or use the filters to select the topic and subtopic you’re interested in.
An East Midlands manufacturer is driving sustainable growth, find out more about how the firm is aiming for a carbon neutral footprint.
26 Jan 2024
Watch Low Carbon discuss trends affecting the renewable energy sector and their ambition to have a world powered entirely by renewable energy.
8 Jan 2024
4 mins
A software company is creating a more efficient future for the justice system by transforming prisoner rehabilitation and helping to prevent recidivism through advancements in AI.
2 Nov 2023
3 mins
Read how The Drinks Club went from a start-up in a shed to a full beverage solution
26 Oct 2023
5 mins
A small business in Seaham is scaling a disruptive solar photovoltaic film in a bid to drive the industrial solar rooftop revolution.
6 Jul 2023
3 mins