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Card reader support
Frequently asked questions
Here are some common questions and answers to help you use your Card Reader.
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The card reader can be used when you log on. You'll also need it when you are setting up new recipients, standing orders and bulk payments.
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To increase the size of display, simply click on the '0' button on your reader. This will increase the size of the information displayed.
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Need to use the card reader right now? Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.
How to request a replacement card reader:
- Log on to Online for Business.
- Select ‘More actions’ then ‘Account services’.
- Next select ‘Order an additional card reader’ and follow the on-screen guidance.
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Need to use the card reader right now? Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.
How to unlock your card reader:
- Go to the Online for Business login page.
- Select ‘Having trouble with your card reader?’ link.
- Follow the steps and make a note of the reference number provided.
- Call the Online for Business Helpdesk and once you’ve been verified the Helpdesk will unlock your card reader. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 2pm, excluding bank holidays.
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Call us on and we will order one for you. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 2pm. This excludes bank holidays.
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You can use either an Online for Business Authentication card or your Lloyds business/personal debit card.
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Give us a call and we'll order you a new PIN. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.
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If you know your PIN but have locked it, visit any Lloyds Bank or Bank of Scotland Cashpoint© and select ‘Unlock my PIN’ from the on-screen option.
This can only be done at UK ATMs; if you are outside of the UK, you'll need to give is a call and we'll order a new PIN for you. Call us on (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.
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No, your card is designed for business accounts. We use different verification procedures, such as enhanced internet authentication (EIA), to protect our personal customers and their information.
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Yes, it is possible to use a card reader from another UK bank. As long as you have your card and PIN, you should be able to generate passcodes.
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Yes, you can order an additional card reader in Online for Business.
- Log on to Online for Business.
- Select ‘More actions’ then ‘Account services’.
- Next select ‘Order an additional card reader’ and follow the on-screen guidance.
There may be a charge for additional card readers.
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We assume you want to use the same card you used the last time you logged on. If this isn't the case, replace the last five digits displayed on screen with the last five digits of the card you want to use.
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You get three attempts to use the correct PIN before it shows as locked. If you have a Business Debit Card, you can avoid this by viewing your debit card PIN in the Business Mobile Banking app. If you get your PIN wrong three times, the card reader will show PIN locked.
If you know your PIN, you can unlock it at any Lloyds Bank or Bank of Scotland Cashpoint© in the UK or give us call to order a new PIN. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.
Your PIN cannot be unlocked using an overseas ATM. We’ll need to issue a new card and PIN. If you are abroad call us on (+44) 1733 347 338. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.
Still need help?
Call us on 0345 072 5555 or (+44) 1733 347 338 from abroad.
Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 2pm, excluding bank holidays.