Help & Support

Order a card reader for Online for Business

In Online for Business, card readers can be used to:

  • Log on.
  • Add new recipients.
  • Make payments.
  • Set up standing orders.

There are different ways you can order an extra or replacement card reader.

Please note: there’s a limit of two additional card readers per customer.


  1. Log on to Online for Business.
  2. Select Admin.
  3. Select Order additional card reader.

Chat in the mobile app

In the business banking app, go to Support then Message us.

Ask the assistant to ‘Order a card reader’.

We’ll send your new card reader in the post.

Download the app


Our branches don’t hold stocks of card readers, but we can order you one by post. You'll be taken through some security questions so that we can verify your identity. Please ensure you have relevant documentation to proceed with these checks. 

Find a branch

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