Help & Support
Need help? Ask our mobile virtual assistant
Get instant help whenever you need it
If you use our business mobile app, you can ask our virtual assistant for help. It’s always available and it can answer questions on more than 140 topics.
And if it doesn’t know, it’ll point you in the direction of someone who does.
What can the virtual assistant do?
Our virtual assistant can help in a few ways. It can:
- answer questions
- give you instructions
- do something for you, like order you a new PIN.
Things you can ask
Just tell the virtual assistant in your own words what you need. Here are some of the common things our customers ask.
Where to find it
Open the business mobile banking app.
Select ‘Support’ from the bottom menu.
Select ‘Message us’.
Frequently asked questions
Are the chats in the virtual assistant secure? Are the chats in the virtual assistant secure? expandable section
Yes, your chats in the virtual assistant are secure. This is because when you use it, you’re logged in to our mobile app.
It’s still important that you never share anything private such as your password or memorable information. Only share your username or account details if we ask for them in the chat.
How do I know if my request has been fulfilled? How do I know if my request has been fulfilled? expandable section
If you've used the virtual assistant to make a request, such as ordering a new card reader, we'll let you know in the chat when it's done. If the team need more information from you in the meantime, they'll ask you in the chat.