Help and support
Supporting your banking needs
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Online banking
Our online services
You can pay in cheques, transfer money, and do much more, all from your mobile.
Accounts and savings
Everyday banking and payments
Find out more
On top of great account features, there's no fee for a year and you can get an instant decision on credit.
Borrowing
Loans, cards and finance
Find out more
No arrangement fee if you apply online for Asset Finance before July 2026.
Take payments
Card readers and online
Existing customers
Accept card payments with our wide range of face-to-face solutions.
International trade
Business at home and abroad
Existing customers
Insurance
Find the right cover
Find out more
Help protect your business from legal fees and compensation costs if a customer, client or other third party makes a claim against you.
Insights and resources
Sector, start-up, run and grow
Guides and products to help with the day-to-day running of your operation, covering money, tax, insurance, and people.
Corporate solutions
For corporates & institutions
Useful resources
Find the latest insights, reports, expert commentary, client case studies, and economic and markets updates.
Hear from the businesses we’ve worked side by side with to overcome challenges and succeed. Browse the customer stories below or use the filters to select the topic and subtopic you’re interested in.
Doing things the right way – how manufacturer Astonish turned a £22m investment into £70m growth.
19 Jan 2026
9 mins
How a recruitment firm built a successful family-run business while overcoming the challenges of profound deafness.
13 Nov 2025
5 mins
The small firm making a big impact on critical infrastructure projects.
31 Oct 2025
8 mins
AW Hainsworth’s high quality wool products are renowned around the world. It’s now targeting £30m in revenue by 2030, with plans for expansion into new markets and new products.
17 Oct 2025
4 mins
Westaway Sausages has transformed from a startup company to one that leads in innovation and performance in the competitive meat products sector, with support from Lloyds.
22 Sep 2025
5 mins
How manufacturer White’s Bakery delivered a turnaround that tripled turnover.
4 Sep 2025
7 mins
Explore how the owner of sustainable soap company Little Soap became an international brand, whilst dealing with neurodiversity.
15 Jul 2025
How Technoset invested in skills, new technology and new opportunities to drive growth.
23 Jun 2025
9 mins
From hand-making soaps in her kitchen to supplying major UK retailers, find out how this Cotswolds-based natural soap company is branching out into new markets abroad.
11 Feb 2025
2 mins
Discover how Lloyds Cardnet® helped Wilton Patisserie streamline their payment processes, saving valuable time and allowing them to focus on growing their business.
21 Jan 2025