Cardnet help and support

Help us direct your enquiry to the right team.

Please select a query from the lists below, or speak to someone from our dedicated customer team on 01268 567 100. Lines are open 8am to 9pm Monday to Saturday.

Change of Details

Terminal queries

Account management

Other queries

Guides and resources

Guides and resources

Our how-to-guides and resources will help you get started with card payments, run reports and stay compliant.

Guides and resources Helping you get started

Contact Cardnet

Existing customers

Telephone - 01268 567 100
Lines are open 8am to 9pm Monday to Saturday.

New Customers

Telephone - 0330 134 7976
Lines are open 9am to 5pm Monday to Friday.
Or email: cardnetsalescentre@lloydsbanking.com
Or request a call back

By post

Cardnet Merchant Services
Phoenix House
Christopher Martin Road
Basildon
Essex
SS14 3EZ

Important legal information

Cardnet® is a registered trademark of Lloyds Bank plc.

We may monitor or record calls to make sure we have carried out your instructions correctly and to help improve the quality of our service.

Please remember we cannot guarantee the security of messages sent by email.

Lloyds Bank plc and Bank of Scotland plc (member of Lloyds Banking Group) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Authorisation can be checked on the Financial Services Register at www.fca.org.uk