Having problems logging on?

If you are having problems logging on to Business Internet Banking, use our handy guide to check your card reader is working or follow the steps to reset your details.

How can I tell if my card reader is working?

Or select an option below:

I’ve forgotten my logon details

I’ve forgotten my User ID
I’ve forgotten my password

I’m having problems with my card

Did you know you can use either an authentication card or your Business Debit Card with your card reader?
I’ve locked or forgotten my PIN
I’ve lost my card

My card reader isn’t working/I’ve lost my card reader

How can I tell if my card reader isn’t working?
I need a replacement card reader

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.