Make payments with confidence

Confirmation of Payee helps keep your business and your money safe

When you make Faster Payments or CHAPS payments, we check the name of the person or business you’re paying to make sure your money gets to the right place.

This is called  Confirmation of Payee.

When you pay a person or business, we check these details with their bank:

  • The name on the account
  • The account number
  • The sort code

It helps payments go to the correct account, and protects you against fraud.

How does it work?

When you make a payment for the first time, we’ll check the name you enter against the actual name on the account you are sending the payment to. You’ll see one of three messages:
Match – the name check has been successful. You can make the payment.
Partial match – the name you have entered doesn’t completely match. We’ll tell you the correct name held on that account. If you’re happy with this, you can make the payment, or edit the details.
No match – the name you have entered is not the same as the name held on that account. Please contact the person or business you’re paying to check. If you’re happy that the details are correct you can make the payment but we may not be able to get the money back if it goes to the wrong account.

How does it affect people who are paying me?

It’s important that you give people who are paying you your correct account or trading name, as well the sort code and account number. This is the name shown on your bank statement. If they use a name that doesn’t match, they may have problems when trying to pay you.

What should I do?

Always give people who are paying you your correct account or trading name, as well as your sort code and account number. Check that you’ve put the correct name on invoices you send to your customers, so they don’t experience any problems when paying you. Use the full name of the people or businesses you're paying every time you make a payment to increase the chance of getting a match.

*Occasionally we may need to carry out essential maintenance, resulting in some interruption to service.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.