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You can choose different options for each of your accounts. This means you could choose paper-free for one account, and by post for another.
You’ll find the Inbox in the Account Overview by selecting the envelope icon at the top of the page.
We’ll send you an email when you have new online documents to view.
Once you’re paper-free, invoices and statements will be the first documents sent to you online. It will take us longer to start sending other correspondence into the Inbox so we'll make sure these are still posted to you in the meantime.
We may not be able to send everything to you online, so we'll make sure these are sent to you in the post.
All Online for Business users will have a view of the Inbox. The type of documents each user can see in the Inbox will vary. This helps us to protect the more sensitive details that we may need to share in some of your documents.
What a user can access in the Inbox is controlled by their user access levels:
Learn more about user access levels.
Each user will have their own view of the Inbox. If one user reads a document in the Inbox, it will still appear as unread for all other users.
Don't worry, you can’t delete documents from the Digital Inbox. That way they’ll be there if you need them.
If you go paper-free, we must have an up-to-date email address for your business. We'll use it to let your business know when there are new online documents to view. Once we have the right email, you can change how we contact you.
If you change the business email address, we'll update the one we use when we contact your business. This means that anything we send to the current email will go the new email address. You may want to let others in your business know if this affects them.
The marketing preferences we have for your business will not change.