Help & Support
Request an account audit letter
An audit letter gives your auditor a summary of your account information.
They’ll need this for financial reporting or audit purposes.
For auditors – How to request an audit
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First, check that your client has sent us a Letter of Authority.
You’ll need to submit a separate request for accounts held with Lloyds Bank, Bank of Scotland, and/or Lloyds Bank Corporate Markets.
For queries about your request before you receive the letter, contact the Confirmation support team on:
- Phone: 020 3770 5450
- Relay UK: 18001 020 3770 5450
- Email: customer.support@confirmation.com
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First, check that your client has sent us a Letter of Authority.
You’ll need to submit a separate request for accounts held with Lloyds Bank, Bank of Scotland, and/or Lloyds Bank Corporate Markets. The letter must be printed on your company letter headed paper.
In the letter please tell us:
- If it is a full or standard request
- The sort code and account number for each legal entity
- The Short ID or Deal Reference for any Treasury Deposits your client has
- If your client reports to the stock market, the date that the letter must be issued.
All letters must contain both of these disclaimers:
- “This request and your response will not create any contractual or any other duty with us”
- “Where your response to this request is provided to a third party, neither your response nor the request will create any contractual relationship or any duty with the third party”.
Frequently asked questions
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Business Banking & SME
- £25 +VAT per account, up to a maximum of 5 chargeable accounts
Mid Corporate, Large Corporate & Financial Institutions
- Less than 10 accounts = £25 +VAT per account
- Between 10 and 100 accounts = £250 +VAT
- Please ask your relationship manager for costs if you have more than 100 accounts.
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We aim to send all the information within 20 working days of the date of receiving a complete request.
If you submit an audit for a future date, you’ll receive the information 20 working days after this date.
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No. You’ll need to submit separate requests for accounts with each bank. Lloyds Bank, Lloyds Bank Corporate Markets and Bank of Scotland are all separate banks, operating within Lloyds Banking Group.
We also need a separate Letter of Authority for each bank your client holds accounts with.
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We’ll only include details of the specific accounts you request in a standard audit. Please make sure to include the sort code, account number and account name, or other suitable reference, for each account in your application.
Your client can find these on their bank statement.
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We need our customer’s permission to share this information with their auditor. The Letter of Authority must be signed in accordance with our customer’s mandate.
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An auditor must submit a request by one of the methods above.