Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Getting to know your business
Why do we need to know more about your business?
At Lloyds, we prioritise your security and strive to provide a seamless experience. By keeping us up-to-date if you make any changes to your business information, you’ll help us protect your business from fraud and money laundering. You’ll also enjoy a smoother financial journey.
You can keep your business details up to date easily online.
Ongoing account checks
What information we need
From time to time, we may ask for details about your business. This helps us keep your account safe and up to date. What we ask for will depend on what we already know.
When we’ll get in touch
There’s no fixed timing. We may carry out checks in the background, or we’ll contact you if we need you to confirm or update your details.
How you can respond
- Online for Business – Most reviews can be completed quickly through online banking.
- Secure upload – If needed, we’ll invite you to share documents using our secure Your Business Information service.
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Your Business Information
Have you updated your details recently?
Keeping your business information up to date
- Helps protect your accounts from fraud, identity theft and financial crime
- Is a regulatory requirement
- Keeps your operations running smoothly
If we can’t confirm your business information when we need to
We might have to stop your business using our financial products and services
We’ll contact you when we need to check your business information
Keep your business safe
Search Lloyds Know Your Customer
Get help with your review
Frequently asked questions
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We understand that you might be wondering why we’re asking for your details again. After all, you already gave them to us when you opened your account. Here’s why we need them:
- Regulatory requirements: we have to make sure our customers’ information is up to date to meet regulations. It also helps us protect you against financial crime.
- Changes in your business: sometimes, things change, and we need to make sure our records are up to date, for example:
- you’ve moved around key people, like directors or owners, or if we think we might not have everything we need to know about your current team
- you want to open a new product to support developments in your business activities
- you’ve changed your business info, like your registered address.
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We need to keep your business details up to date so you can continue using your accounts and services without disruption. If we’re unable to confirm your information, we may need to restrict or close your access—but we’ll give you clear notice and enough time to send what’s needed so you can avoid any interruption.
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To keep your account accurate and running smoothly, please let us know if anything about your business changes.
For example:
- Updates to your business address or contact details
- Changes to key people (like directors or shareholders)
- Any updates to who makes decisions in your business
The quickest way to update your information is through online banking.
You can also contact us through Telephone Banking or through your relationship manager, if you have one.
Keeping your details up to date helps us provide you with the right support and services.
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If we need you to confirm your details, we’ll send you an email with instructions to get started. You may also see prompts when logged into online banking.
You can complete your review in just a few steps using Online for Business on your mobile or desktop, any Full Access User can complete the task.
You can also access it directly through the ‘Manage your Business’ tab. Follow the prompts and we’ll guide you through everything you need to do.
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When it’s time to activate your account for the first time, you’ll get an invite from us. Look out for a ‘Welcome to Intralinks’ email from Intralinks. You can find out more about ‘Your business information’ here.
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We’ve identified that a person linked to your business appears in external records, such as Companies House, but isn’t currently reflected in the information we hold.