Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Find out more about a transaction
If you don’t recognise a transaction, you can find out more about it in Online for Business.
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To see more detail about the transaction
- Log in to Commercial Banking Online.
- Select ‘Bank Account Summary’ on the ‘Manage Payments’ menu.
- To see more information select ‘View details’ in the ‘Additional information’ column.
For more support, look for the help icon at the top of the page when you’re logged on
To find out more about a transaction using Online for Business, you’ll need to log in. Log in to Online for Business
From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.
If you see the new look, use these steps
- Select ‘Transactions' underneath the account the transaction is from.
- Select the transaction.
- You’ll see details including date, time, name and location of the business.
If the transaction is showing in ‘Pending transactions’, the name of the business may be different from the actual name that will show on your full statement.
If you don’t see the new look, use these steps
- Select ‘view statement’ on the account the transaction is from.
- Select the transaction.
- You’ll see details including date, time, name and location of the business.
If the transaction is showing in ‘view pending transactions’, the name of the business may be different from the actual name that will show on your full statement.
Check transaction details
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Sometimes the name of the business may be different to what they’re commonly known as.
We’ve put together a list of common business or retailer names.
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The codes on your statement will help you understand what type of payment it was.
Common transaction types are:
- BP is a Bill Payment
- DEB is a debit card payment
- DD is a Direct Debit
- FPO is a Faster Payment Outbound.
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Sometimes a subscription fee may be charged even if you weren’t expecting it.
In many cases subscriptions are set up on your debit or credit card. You’ll have given a company permission to take a regular payment from your card.
To cancel a subscription it’s best to speak to the business you set it up with first.
Still need help?
To get you to the right place, we just need to check a few details with you.
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Do you have a named Relationship Manager?