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If your access has been suspended, find out how to get reactivated.
If you’ve tried to log in and seen a message saying your access has been suspended, you’ll need to speak to your administrator. They can check why this has happened and take actions to reactivate you.
If you’ve tried to log in and seen message saying your access has been suspended, you’ll need to call the Commercial Banking Online Helpdesk on 0808 202 1390 to get reactivated.
You can reactivate a user's account if it has the status 'Suspended'. You'll need your security card and card reader to hand.
Call us on 0808 202 1390.
Lines are open 8am to 6pm Monday to Friday.
Please have your Telephony PIN with you when you call so we can identity you.