Help & Support

I’ve locked or forgotten my authentication card PIN

If you have locked or forgotten your PIN, you have two options.

I’ve locked my PIN

If you know your PIN, you can unlock it at any Lloyds Bank or Bank of Scotland Cashpoint©. Insert your card, enter your correct PIN and select ‘Unlock my PIN’ from the options on screen.

I’ve forgotten my PIN

Give us a call, and we'll send you a new one in the post.

Call us on 0345 072 5555.
We're open Mon-Fri 7am-8pm, Sat 9am-2pm, excluding bank holidays.
If you're outside the UK call + 44 1733 347 338.

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