I’ve locked or forgotten
my authentication card PIN

Here is how we can help if you can’t access your pin.

Steps to take

We'll guide you through it.

If you know your PIN, you can unlock it at a Lloyds Bank or Lloyds Bank Cashpoint© in the UK by following these steps. 

  1. Find your nearest branch. Please note customers cannot use Lloyds Market Street, Manchester or BOS Argyle Street, Glasgow as these branch ATM’s do not have PIN services.
  2. Insert your card.
  3. Enter your correct PIN and select ‘Unlock my PIN’ from the options on-screen.

If you can’t remember your PIN, call us and we’ll order you a new one. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm. This excludes bank holidays.

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