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Log on support
Having trouble logging on?
Here are some common questions and answers to help you log back into Online for Business.
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Make sure you have your account details, card and card reader with you.
- Go to Online for Business logon screen and select ‘Forgotten your logon details?’.
- Follow the on-screen steps.
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Make sure you have your account details, card and card reader with you.
- Go to Online for Business logon screen and select ‘Forgotten your logon details?’.
- In the next screen, select the ‘Forgotten your User ID’ link.
- Follow the on-screen steps.
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If you have already set up access via our mobile app, you can view your debit card PIN in the app. If not, call us and we'll order you a new PIN. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm. This excludes bank holidays.
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If you know your PIN, you can unlock it at any Lloyds Bank or Bank of Scotland Cashpoint©.
- Insert your card
- Enter the correct PIN and select ‘Unlock my PIN’ from the options on screen.
If you can’t remember your PIN, call us and we’ll order you a new one. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm. This excludes bank holidays.
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Call us on 0345 300 0116, or (+44) 1733 232 030 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm. This excludes bank holidays.
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If you have a new PIN, it needs to be activated. That can be done at any Lloyds Bank or Bank of Scotland Cashpoint©.
- Put your card in and enter your new PIN.
- Select ‘PIN services’, then ‘Unlock PIN’.
Your card and PIN will now be ready to use.
If you are using the same PIN as before you don’t need to activate your replacement authentication card, you can use it with the same PIN as before.
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Need to use the card reader right now? Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.
You can request to unlock your card reader.
- Go to the Online for Business logon page.
- Select ‘Having trouble with your card reader?’.
- Follow the steps and make a note of the reference number provided.
- Call the Online for Business Helpdesk and once you’ve been verified the Helpdesk will unlock your card reader. Call us on 0345 300 0116, or (+44) 1733 232 030 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm. This excludes bank holidays.
You can order an additional card reader for Online for Business. There may be a charge for this.
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- Log on to Online for Business.
- Select ‘More actions’.
- Select ‘Account services’, then ‘Request replacement card’.
There may be a charge for this.
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Yes, your memorable information can be updated within Online for Business.
- Log on then select 'Settings' in the top right-hand corner of your homepage.
- Next click on 'Change memorable information’ and follow the on-screen steps.
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Until you've trusted the browser on your chosen device, you'll need to use your card and reader as an additional security step.
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You may be asked to trust your device again if something has changed such as:
- you have cleared your cookies.
- you are using private browsing.
- we see unusual logon activity on your account.
- other people have used the same device to log on to their Online for Business account.
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We will invite you to trust your device when we identify a regular pattern of use and that your device is safe, such as free from malware. To stand the best chance of being able to trust your device it’s best to not clear your cookies and not use any private browsing settings.
There is no other way to register your device as trusted.
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We want to give you the best chance to trust your device, so we’ll ask you a few times. However, if you continue not to trust your device, we’ll not show you the message for a while.
We recognise that circumstances change. So, you may be prompted again to trust your device in the future, or if using another device.
Still need help?
Call us on 0345 300 0116.
Lines are open Monday – Friday 7am – 8pm and Saturday, 9am – 2pm. This is excluding bank holidays.