Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Log in support
We understand that sometimes you may have issues logging in.
Two common problems are:
- Multiple Sessions: make sure you only have one active session open to avoid conflicts.
- Cache and cookies: clearing your browser's cache and cookies can help. Search online for instructions on how to clear these for your specific browser.
If you clear these, we’ll ask if you want to trust your device the next time you log in.
If you still need support, here are some common questions and answers to help you get back into Online for Business.
User login details support
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Password managers can help you create strong passwords, but sometimes they don’t meet our criteria. For example, they may include a special character that we don’t allow.
If this happens, we’ll show an on-screen error message to help you correct it.
Keep in mind, you’ll need to save the final password in your password manager when prompted for future logins.
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Username
You can find out your username in the banking app under ‘Profile and settings’ then ‘Business Profile’. Your username is sometimes referred to as “User ID”.
Password
You can reset your password in the banking app under ‘Profile and settings’ then ‘Settings’.
Keep in mind, if you have a personal account with us too, your password will reset on both accounts.
Memorable information
If you’ve forgotten your memorable information, go to the Online for Business logon screen and select ‘Forgotten your login details?’. Make sure you have your account details, card and card reader with you. Keep in mind, if you have a personal account with us too, your memorable information will reset on both accounts.
You can change or reset any of your login details, you will need your account details and card reader:
- Go to Online for Business logon screen and select ‘Forgotten your login details?'.
- Follow the on-screen steps.
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Call us on 0345 072 5555, or (+44) 1733 232 030 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday, 9am to 2pm. This excludes bank holidays.
PIN support
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If you have already set up access via our mobile app, you can view your debit card PIN in the app. If not, call us and we'll order you a new PIN. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.
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If you know your PIN, you can unlock it at a Lloyds Bank or Bank of Scotland Cashpoint© in the UK.
- Find your nearest branch. Please note customers cannot use Lloyds Market Street, Manchester or BOS Argyle Street, Glasgow as these branch ATM’s do not have PIN services.
- Insert your card.
- Enter the correct PIN and select ‘Unlock my PIN’ from the options on screen.
If you can’t remember your PIN, call us and we’ll order you a new one. Call us on 0345 072 5555, or (+44) 1733 347 338 from abroad. Lines are open Monday to Friday, 8am to 6pm, and Saturday 9am to 2pm. This excludes bank holidays.
Card and reader support
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If you have a new PIN, it needs to be activated. That can be done at a Lloyds Bank or Bank of Scotland Cashpoint© in the UK.
- Find your nearest branch. Please note customers cannot use Lloyds Market Street, Manchester or BOS Argyle Street, Glasgow as these branch ATM’s do not have PIN services.
- Put your card in and enter your new PIN.
- Select ‘PIN services’, then ‘Unlock PIN’.
Your card and PIN will now be ready to use.
If you are using the same PIN as before you don’t need to activate your replacement authentication card, you can use it with the same PIN as before.
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Need to use the card reader right now? Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.
If you see a ‘Battery low’ warning message on the card reader display, the batteries will need replacing.
To replace the batteries, you’ll need 4 x LR44 1.5v batteries and a small screwdriver. Remove the screen at the back of the reader, replace the batteries, and your card reader will be ready to use.
If you have registered for the Business banking app you can message us in the app to order a replacement card reader.
- In the app, go to ‘Support’ and then ‘Message us’
- Ask the assistant to ‘Order a new card reader’
- We’ll send your new card reader in the post.
You can order a replacement card reader by calling us on 0345 072 5555. We’re open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm. This excludes bank holidays.
You can order an additional card reader for Online for Business. There may be a charge for this.
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Until you've trusted the browser on your chosen device, you'll need to use your card and reader as an additional security step.
Trusted browser support
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You may be asked to trust your device again if something has changed such as:
- you have cleared your cookies.
- you are using private browsing.
- we see unusual logon activity on your account.
- other people have used the same device to log in to their Online for Business account.
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We will invite you to trust your device when we identify a regular pattern of use and that your device is safe, such as free from malware. To stand the best chance of being able to trust your device it’s best to not clear your cookies and not use any private browsing settings.
There is no other way to register your device as trusted.
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We want to give you the best chance to trust your device, so we’ll ask you a few times. However, if you continue not to trust your device, we’ll not show you the message for a while.
We recognise that circumstances change. So, you may be prompted again to trust your device in the future, or if using another device.