Log in support

We understand that sometimes our customers face issues logging in.

Two common problems are:

  • Multiple Sessions: make sure you only have one active session open to avoid conflicts.
  • Cache and cookies: clearing your browser's cache and cookies can help. Search online for instructions on how to clear these for your specific browser.

If you clear these, we’ll ask if you want to trust your device the next time you log in.

If you still need support, here are some common questions and answers to help you get back into Online for Business.

User login details support

PIN support

Card and reader support

  • If you have a new PIN, it needs to be activated.  That can be done at any Lloyds Bank or Bank of Scotland Cashpoint©.

    1. Put your card in and enter your new PIN.
    2. Select ‘PIN services’, then ‘Unlock PIN’.

    Your card and PIN will now be ready to use.

    If you are using the same PIN as before you don’t need to activate your replacement authentication card, you can use it with the same PIN as before.

  • Need to use the card reader right now?  Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.

    You can request to unlock your card reader.

    1. Go to the Online for Business logon page.
    2. Select ‘Having trouble with your card reader?’.
    3. Follow the steps and make a note of the reference number provided.
    4. Call the Online for Business Helpdesk and once you’ve been verified the Helpdesk will unlock your card reader. Call us on 0345 300 0116, or (+44) 1733 232 030 from abroad.  Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm. This excludes bank holidays.

    You can order an additional card reader for Online for Business. There may be a charge for this.

    1. Log in to Online for Business.
    2. Select ‘More actions’.  
    3. Select  ‘Account services’, then ‘Request replacement card’.

    There may be a charge for this.

  • Until you've trusted the browser on your chosen device, you'll need to use your card and reader as an additional security step.

Trusted browser support

Still need help?

Call us on  0345 300 0116.

Lines are open Monday – Friday 7am – 8pm and Saturday, 9am – 2pm.  This is excluding bank holidays.

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