Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Amend a standing order
Find out how to amend a standing order set up by someone in your business. You can change the amount, the date it’s paid on and how often it’s paid.
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To change a standing order.
- Go to 'Home', then select the account the standing order is paid from.
- Select the three dots icon then 'Standing orders and Direct Debits'.
- Select the standing order you want to change.
- Select 'Amend', then follow the steps on-screen.
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You can view, create and cancel standing orders in Commercial Banking Online. You’ll need a role with the right permissions to do this. Your administrator can do this for you by following the steps below.
How to view a Standing order
- Log in to Commercial Banking Online.
- Go to ‘Manage payments’ and select ‘Standing orders’.
- Enter the details for the account the Standing order is paid from and click ‘Search’.
How to cancel a standing order
- Log in to Commercial Banking Online.
- Go to ‘Manage payments’ and select ‘standing orders’.
- Enter the details for the account the standing order is paid from and click ‘Search’.
- Select the Standing order you want to cancel and click ‘Cancel Standing order’.
- Double check the details and click ‘Delete’.
How to assign a Standing order role
- Log in to Commercial Banking Online and select ‘Administration’.
- Find the user you want to edit. Click the arrow next to the user in the Actions column and select ‘Edit user’.
- Select ‘Assign user roles’ from the progress bar. Make sure ‘Payments and cash management’ and a role name are both selected.
- Next select ‘Standing orders’ and’ Direct Debits’ and choose which permission to add – ‘View Standing orders’ or ‘Cancel Standing orders’. When you're done, click ‘Save and continue’.
We'll send the user an email to let them know their permissions have been changed.
To amend a standing order using Online for Business, you’ll need to log in. Log in to Online for Business
From June 2026, we're refreshing Online for Business with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.
If you see the new look, use these steps
- Select ‘More’ underneath the account the standing order is paid from.
- Select ‘Direct Debits and standing orders’, then ‘Manage standing orders’.
- Find the standing order you want to amend.
If you don’t see the new look, use these steps
- Select ‘More Actions’ next to the account the standing order is paid from
- Select ‘Direct Debits and standing orders’, then ‘Manage standing orders’.
- Find the standing order you want to amend.
Frequently Asked Questions
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Yes, depending on your level of access, you can cancel standing orders set up on your accounts.
On the account details screen, find the account the standing order is paid from and select ‘More’ and ‘Standing orders’. Then open the standing order you want to delete and select ‘Delete’.
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If you are unable to use Online for Business you can tell us by form.
Still need help?
To get you to the right place, we just need to check a few details with you.
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Do you have a named Relationship Manager?