Make payments with confidence
Confirmation of Payee helps keep your business and money safe.
When you make Faster Payments or CHAPS payments to a person or business for the first time, we check the account details with their bank. This helps:
- ensure your money gets to the right place
- protect you from fraud
This is called Confirmation of Payee.
The details we check with their bank are:
- The name on the account
- The account number
- The sort code
- Account type – to confirm if it’s a personal or business account
- Reference – some accounts require a reference to identify who the account belongs to. You’ll be asked to provide this if needed.
Frequently asked questions
It’s important that you don’t send money to the wrong place as we may not be able to get it back. So it’s always worth checking with the person or business you’re sending money to that the account details are correct.
We'll only check names on Faster Payments, including standing orders, and CHAPS payments.
In Online for Business, payments to people or companies already in your recipient list aren’t checked unless the account you are paying requires a reference to identify the account owner. A new check is carried out if the reference is changed.
If you use Commercial Banking Online, find out more about Confirmation of Payee by clicking on the Help icon and search for Confirmation of Payee.
You should always contact the person or business you’re trying to pay, to check the details that you have are correct. You need the name that’s held on the account to get a successful match.
It’s the business name shown on your bank statement. You’ll also see it when you log on to Online for Business or Commercial Banking Online.