Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
Make an international payment
You can make international payments in Online for Business, the Business banking app and Commercial Banking Online.
Online for Business guidance
To make an International Payment using Online for Business, you’ll need to log in. Log in to Online for Business
If you see the new look, use these steps
- Select ‘More' underneath the account you want to send money from.
- Under ‘Payments', select ‘Make an international payment’.
- You can choose to pay an existing recipient by selecting ‘Choose who to pay’ or you can ‘Pay someone new’.
- If you’re setting up a new payee, you will be asked to enter their country, SWIFT/BIC and IBAN (international account number), the bank’s name and address, recipient’s name and address.
- Enter the amount you want to pay, the currency, and choose who pays the charges. You will be shown the payment amount in GBP, and total to pay including charges, then select ‘Continue’.
- You can enter references for you and your recipient and select the Purpose of the payment. Review your payment then press ‘Confirm payment’.
If you don’t see the new look, use these steps
- Select ‘More actions’ next to the account you want to send money from.
- Under ‘Payments and transfers’, select ‘Make an international payment’.
- You can select an existing recipient from the drop-down box or pay someone new by entering the BIC/Swift code in the ‘I know the BIC/Swift code field’.
- If you’re setting up a new recipient on the next screen, you will be asked to enter the country, IBAN or account number, recipient’s bank name and bank address, recipient’s name and their address. Select ‘continue’.
- Enter in the amount you want to pay, along with the currency you want to send it in.
- Review your payment then press ‘Confirm’.
Frequently asked questions
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We have a dedicated Help & Support page for this.
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Online for Business
You can use our calculator when you're making an international payment. This will give you an idea of the rates and charges you may incur or you can take a look at our Rates and Charges.
Commercial Banking Online
Contact your relationship team for information about fees for international payments.
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To cancel a payment you’ve already made please contact us. We can’t guarantee we’ll be able to cancel the transaction.
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Your payment may have been rejected because some information is missing or was entered incorrectly.
For a payment to be successful you need:
- BIC/Swift code
- IBAN number
- Recipient’s bank name and bank address
- Recipient’s name and address
If you need more help finding out why your payment has been rejected, please contact us.
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BIC and IBAN numbers are only used in international payments.
A Bank Identifier Code (BIC) – sometimes referred to as a Swift code, – is a number that helps identify the recipient’s bank.
An International Bank Account Number (IBAN) is a number that helps identify the account you’re are paying money to.