Help & Support
Make an international payment
You can make international payments in Online for Business and Commercial Banking Online.
Frequently Asked Questions
We have a dedicated Help & Support page for this.
Online for Business
You can use our calculator when you're making an international payment. This will give you an idea of the rates and charges you may incur or you can take a look at our Rates and Charges.
Commercial Banking Online
Contact your relationship team for information about fees for international payments.
To cancel a payment you’ve already made you’ll need to call our International Helpdesk on 0345 074 8888.
We can’t guarantee we’ll be able to cancel the transaction once the money has left your account.
Your payment may have been rejected because some information is missing or was entered incorrectly.
For a payment to be successful you need:
- BIC/Swift code
- IBAN number
- Recipient’s bank name and bank address
- Recipient’s name and address
If you need more help finding out why your payment has been rejected, call our International Helpdesk on 0345 078 8888.
BIC and IBAN numbers are only used in international payments.
A Bank Identifier Code (BIC) – sometimes referred to as a Swift code, – is a number that helps identify the recipient’s bank.
An International Bank Account Number (IBAN) is a number that helps identify the account you’re are paying money to.