Change your business address
If you're a full access user, you can update your business, registered, mailing and personal addresses within Online for Business and the Business banking app.
You can make international payments in Online for Business, the Business banking app and Commercial Banking Online.
We have a dedicated Help & Support page for this.
Online for Business
You can use our calculator when you're making an international payment. This will give you an idea of the rates and charges you may incur or you can take a look at our Rates and Charges.
Commercial Banking Online
Contact your relationship team for information about fees for international payments.
To cancel a payment you’ve already made please contact us. We can’t guarantee we’ll be able to cancel the transaction.
Your payment may have been rejected because some information is missing or was entered incorrectly.
For a payment to be successful you need:
If you need more help finding out why your payment has been rejected, please contact us.
BIC and IBAN numbers are only used in international payments.
A Bank Identifier Code (BIC) – sometimes referred to as a Swift code, – is a number that helps identify the recipient’s bank.
An International Bank Account Number (IBAN) is a number that helps identify the account you’re are paying money to.