Read time: 3.5 mins        Added date: 30/05/2024

How Lloyds Bank have helped one of Europe’s leading airlines reach new altitudes. 

Flying high

Excellent service in the sky requires excellent payment infrastructure on the ground. For nearly two decades, Lloyds Bank have been supporting easyJet’s customers as they buy tickets for take-off through the provision of consistent and well-supported merchant acquiring solutions.

With a fleet of over 300 aircraft operating across 1,024 routes between 155 airports in 36 countries, easyJet is one of Europe’s leading airlines. In 2022 alone, the airline transported 33 million people in the UK to their destination. Considering the sheer volume of people taking to the skies in easyJet’s distinctive orange planes, the airline requires an effective and consistent partner to process card transactions for ticket sales. Lloyds Bank Cardnet® is proud to have been one of several acquirers supporting easyJet with a range of acquiring solutions since 2006.

Up and away

For an airline as big as easyJet, downtime in terms of payment processing can cause enormous disruption for customers. Throughout the duration of the relationship, Lloyds Bank has provided excellent uptime. “We process 50 million transactions each year, representing several billion pounds in volume. So even a 10- or 20-minute outage in real terms could easily add up to £1 million in sales lost – or perhaps even resulting in lost customers,” says Paul Bolton, Payments Director at easyJet. 

The level of service offered by Lloyds Bank has also provided reassurance should there be any issues. “Just in general, if there is an issue then we always get a very prompt response from the team,” explains Tara Mor, Payments Product Manager at easyJet. “Normally within the hour,” she adds.

“I work very closely with Lloyds Bank as an acquirer and the performance is great. And if there is an issue then we always get a very prompt response from the Lloyds Bank team – normally within the hour.

Tara Mor, Payments Product Manager at easyJet

A smooth journey from transaction to settlement

Lloyds Bank offer a T+1 settlement service, which means that when easyJet customers make transactions, the funds are settled in easyJet’s account the following day. Paul explains that this has made a difference in recent years given the level of uncertainty. “Covid-19 represented trying times, and cash flow then was critical,” says Paul. “T+1 settlement is very valuable. Fundamentally, we’d always rather have the liquidity in our account than elsewhere.”

easyJet also use Lloyds Banks’ Cardnet online MI tool, allowing them to manage chargebacks, view online transaction reports and easily reconcile transactions. “We mainly use it for reporting,” comments Paul. “But in terms of reconciliation, I think it gives us everything we need. We can log in and view reports, and if we have bespoke questions then I can reach out to the Lloyds Bank team who are very good at running tailored reports or supplying extra data if we need it.”

Asian business woman working on a laptop in a professional office

Sky-high support

Paul and Tara believe that one of the reasons behind the successful relationship throughout its 17-year duration comes down to the level of support offered by Lloyds Bank, in particular with their Relationship Manager, John Slimin. “I really enjoy the work we do with the Relationship Manager, John. He’s one of the most professional payment leaders I’ve met throughout the duration of my career,” explains Tara.

This is a sentiment echoed by Paul: “John gives us regular scheme updates to tell us what’s going on – he tends to see any issues on the horizon very quickly and he’ll flag them. He’s very quick to communicate everything – even before it becomes an issue.”

“Lloyds Bank offers a first-class service to easyJet; not only ensuring that payments can be processed smoothly but also – and most importantly – providing them with the means to prioritise their customers.

John Slimin, Relationship Manager at Lloyds Bank

“Providing merchant acquiring services to one of Europe’s leading airlines is a huge responsibility, with millions of easyJet’s customers using Lloyds Bank’s payments infrastructure to book their trips,” says John Slimin, Relationship Manager at Lloyds Bank. “easyJet have access to Cardnet’s VIP operational support team including Andy Taylor, their dedicated Operational Support Relationship Manager. Which means that we offer a first-class service to the airline; not only ensuring that payments can be processed smoothly but also – and most importantly – providing them with the means to prioritise their customers.”  

Lloyds Bank and easyJet have had a successful and productive relationship since 2006, with the bank supporting millions of easyJet’s customers as they make transactions to the airline. “The service Lloyds Bank provides does exactly what I need of it,” says Paul. “The team are good, the products are good, and the functions are good. There’s absolutely nothing wrong with it.”

For more information on how our Merchant Acquiring solutions can support your business, speak to your Cash Management & Payments specialist.

Cardnet® is a registered trademark of Lloyds Bank plc.

Take card payments with Cardnet

Lloyds Bank Cardnet is a trusted payment processor provider that offers fast transaction handling and payment reconciliation for a wide range of customer payment methods. Whether you’re a small independent, a local authority, or a large corporation, Lloyds Bank Cardnet have a payment solution to suit every business need. 

Lloyds Bank Cardnet Opens Take payments with Cardnet page

Important legal information

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH.

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company is registered with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für Finanzdienstleistungsaufsicht.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.