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Financial Institutions Sentiment Survey 2022

Financial Institutions Sentiment Survey 2022

Insights and opinions from across the industry.

Read our report (PDF, 2.2MB) PDF, opens in a new window
Adrian Walkling, Head of Financial Services, Lloyds Bank Commercial Banking and Ayesha Mohamed

Resourcefulness despite the forecast

Adrian Walkling, Head of Financial Services, Lloyds Bank and Ayesha Mohamed, Associate Director, Global Banks, Lloyds Bank discuss what really stands out in this year’s report.

Financial Institutions Sentiment Survey 2022: Up to the challenge

Every year we survey more than 100 senior decision makers at financial services firms including global banks, insurers, wealth and asset managers and more, to get their latest insights into the state of play in the sector.

This year’s report reflects on a year when inflation, the cost of living and war in Europe have combined to throw the economy’s post-Covid recovery off track, forcing action to address rising costs and support struggling clients.

Staying competitive amid rising costs

The report finds a sector showing resilience in the face of a deteriorating economic outlook, which provides some room for optimism, given its status as a bellwether for the wider economy.

Over half expect revenues to increase in the coming year, though three quarters expect costs to grow as the industry faces up to energy and wage price inflation.

Technology and the future of finance

Technology investment remains a top priority as firms seek to improve their customer experience and boost efficiency, though accessing the right skills has become increasingly competitive.

The report also looks at plans to reform regulation and tests the water after the government announced its aim to make Britain a global crypto hub - but finds little enthusiasm for the idea.

Sustainable strategies

We explore the sector’s critical role in addressing the existential challenge of our times; climate change.

While many are pressing ahead – more than half have committed to net zero and set a target date – others are struggling to catch up as regulators take a more robust approach.

For a more detailed look at the research, download our full report (PDF, 2.2MB)

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Important legal information

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH.

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company is registered with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für Finanzdienstleistungsaufsicht.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.