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Our Healthcare Confidence Index is based on the outlook of GPs, dentists and pharmacists for the future of their businesses and the sector. The result is shown on a dispersement index (maximum confidence +100 and minimum confidence -100) and is designed to provide a measure of overall confidence within primary healthcare.

GP Overview

GPs confidence has dipped after 7 years of consecutive growth. However, the pandemic has meant digital growth in this sector has been accelerated with online consultancy platforms being launched during the first lockdown. 53% of GPs now anticipate remote consultations will become the norm.

Dentist Overview

Healthcare is changing as a result of the pandemic. Dentists have been hard hit the most with shutdowns during the first lockdown affecting profits.  Yet hope comes from increased demand for private dental from people wanting an ‘Instagram smile’. As a result 30% of dentists would like to go fully private.

Pharmacist Overview

Confidence continues to increase in the pharmacy sector, with the pandemic bringing about an increase in demand for their services and more people accessing them for advice. 71% of pharmacists saw a growth in over the counter sales and scripts due to the coronavirus.

Welcome to the latest Lloyds Bank Healthcare Confidence Index, looking back on a year of unprecedented challenges for the sector. Dental practices were closed, GPs moved to e-consultancy platforms and pharmacists saw demand grow as more people sought their advice. So, for the first time, we decided to run the Healthcare Confidence Index twice this year, to give GPs, dentists and pharmacists a platform to share their experiences and insights.

After three years of growth, it comes as little surprise that the overall index, which gives a reading of net confidence, fell from an all-time high of -10 in January to -19 in October (on a scale from -100 to +100).

Our latest reports include an overview of the results from Martyn Kendrick, National Head of Healthcare at Lloyds Bank and insight from a professional working in each sector. 


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