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Welcome to the Lloyds Bank Healthcare Confidence Index for 2021, which finds a sector bouncing back from the unprecedented challenge of the coronavirus pandemic.

This year, the Index finds that the overall confidence of pharmacists, GPs and dentists has now returned to levels seen before the coronavirus crisis. While sentiment is still negative at -10 (on a scale from +100 to -100), it shows a strong increase of 9 points on 2020 levels and paints a picture of a sector that has begun to rebound robustly.

Our latest reports include an overview of the results from Martyn Kendrick, National Head of Healthcare at Lloyds Bank and insight from professionals working in each sector.

GP Overview

We see GPs' confidence returning to pre-pandemic levels and up 9 points on 2020 levels. Much of this can be attributed to a brighter outlook for practice profits, with the proportion expecting them to increase over the next year up from a fifth (22%) in 2020 to more than a third (38%) today.

Dentist Overview

Dentists' confidence shows the sharpest growth of the three professions surveyed, jumping by 22 points to -2. Almost three quarters (72%) expect to grow profits over the next year and more than nine in ten (94%) believe goodwill values will hold firm or increase, supporting the burgeoning positive sentiment.

Pharmacist Overview

The sector’s relative robustness during lockdown and the potential for pharmacists to offer more clinical services going forward is supporting entrepreneurial behaviour in the sector, with six in ten (61%) saying they are going to buy or consider buying another pharmacy.

Our Healthcare Confidence Index is based on the outlook of GPs, dentists and pharmacists for the future of their businesses and the sector. The result is shown on a dispersement index (maximum confidence +100 and minimum confidence -100) and is designed to provide a measure of overall confidence within primary healthcare.


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