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How can I tell if my card reader is working?

Use our handy guide to check your card reader is working.

Your card reader is working!

Screenshot of a card reader

Your card reader is working, you can now either log on to Internet Banking or reset your logon information.

Log on with ease using your memorable information

To set up memorable information please log on to your account and click on the ‘Settings’ section in the top right hand corner of your Online for Business homepage. You then need to click on ‘change memorable information’ and follow the instructions.

Screenshot of the Change your memorable information page.

When you log on to your account, you will be asked to enter your user ID and your password.  You will then be given the option to use either your memorable information or card reader. If you choose memorable information, you will be asked to enter three characters e.g. the second, fourth and eighth character. This allows you to access your account without a card reader, making it even easier to securely access your business accounts online whenever and wherever is convenient to you.

Screenshot showing user logging into Internet Banking using three characters from their memorable information.