Get a quote for public liability insurance

Public liability insurance solutions from Gallagher

Lloyds Bank Business Insurance Services are arranged and administered by Arthur J. Gallagher Insurance Brokers Limited. When getting a quote online for public liability insurance, you'll be taken to Gallagher’s online site with a new privacy and cookie policy.


Protect my business

Public liability insurance can help to save time and stress, whether you’re a tradesperson, shop owner or other self-employed professional. Typical examples where public liability insurance comes in handy if a claim is made against you, include personal injury or property damage.


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Why choose Lloyds Bank for your public liability insurance?

Tailored cover

With options to suit a range of trades, you can find suitable cover for you and your business.

Flexible choices

Explore options from a panel of insurers when you get a quote. 

Dedicated support

Our friendly team of public liability advisors can provide help and information.

What is public liability insurance?

Public liability insurance can help your business cover injury and compensation claims when you are found to be liable. If a third party takes legal action against your business due to an injury or damaged property, public liability insurance can help mitigate the cost. 

This may include claims from:

  • The general public.
  • Clients.
  • Customers.
  • Visitors. 

If an accident occurs and those involved get hurt, public liability insurance helps to make sure you’re not covering the costs alone. Accidents could happen on your business premises, or anywhere else you conduct business activities.


What does public liability insurance cover?

Public liability insurance can cover various areas of risk and types of compensation. At Lloyds Bank, we cover both public and employers’ liability insurance, giving you a full range of protection under one policy. 

Compensation Claims

Your cover can help pay for compensation claims made by a third party, like a customer, client or member of the public.

Business Equipment

This can protect you against accidental damage to your equipment, including damage to the building and its fixtures and fittings.

Legal Expenses

Public liability insurance can help cover the cost of legal fees and action if you have to go to court about a claim.


Customise your insurance to cover the tools your business uses. It helps protect you from the cost of replacing damaged or stolen equipment.

Medical expenses

If a third party is hurt on your premises or as a result of your business, this cover may help you with the cost of treatment and transport.

Employers’ Liability

If one of your employees suffers an injury or death due to negligence, employers’ liability insurance can help cover the cost of compensation claims. 

Keep in mind

Keep in mind that insurance covers are subject to the individual terms, conditions and exclusions of the insurer providing them. Always review the policy documentation supplied during the quote process to make sure you have the cover you need.

Talk to an insurance specialist

Call 0345 377 0002

Lines are open 9am-6pm Monday to Friday, except for bank holidays.

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What isn’t covered by public liability insurance?

While public liability insurance can help protect you and your business in some ways, there are certain things it can't cover, including:

  • Communicable disease.
  • Cyber risks.
  • Employers’ liability – unless this is added on to the policy.
  • Work in certain hazardous locations – such as railways, airports, docks, chemical plants or nuclear sites.
  • Specific types of hazardous work – such as, but not limited to, working over a specific height or working with asbestos. 
  • Loss or damage due to war or terrorism.
  • Wear and tear or gradual deterioration of your business tools, equipment and stock.

Please refer to the list of exclusions in your policy documentation for full details.

Is public liability insurance a must?

Having public liability insurance is not a legal requirement for your business, but it can be reassuring to have cover in place. You never know when you might need it.

Whether you own a limited company, are a sole trader or a small business, you may need public liability insurance to help cover potential legal costs and compensation claims. It can be particularly helpful if you work with the public to provide a product or service.

Example of products and services that might need public liability insurance:

  • Construction workers – working on a building site or property can present a range of risks and hazards. Contractors and builders may need public liability insurance in the event of an injury or damaged property on-site or as a result of their services.
  • Electricians – if you own a business as an electrician, you may need public liability insurance to cover you in case an accident is caused by your services.
  • Roofers – accidents may happen when you work at heights. If something goes wrong, items falling from height can cause damage or injury. Roofing public liability insurance can help give you peace of mind that you have cover if someone makes a claim.
  • Plumbers – self-employed plumbers may find public liability insurance useful in the event you damage a customer’s property. Your cover can help with the financial cost of a claim made against you.
  • Retailers – whether you own a shop or work from home, a retail business can take shape in various ways. If you sell a faulty product that causes harm or a customer suffers an injury on your premises, public liability insurance can help cover your legal costs.
  • Café or takeaway – owners of cafés, pubs and restaurants may need public liability insurance. It protects them against any injury or damage claims on their premises, or as a result of the products they sell.
  • Beauty services – owners might need cover to help with the costs of a claim due to an accident or injury. Self-employed stylists may also want public liability insurance for events such as weddings.

Learn more about who needs public liability insurance.

When should I get public liability insurance?

Most businesses will deal with the public at some stage. Having adequate insurance to support you could help save you a lot of stress and money if someone sues you.

If you don’t have public liability insurance and something goes wrong, it may put your business at risk. You could end up having to cover the total cost of legal fees, compensation and medical expenses on your own. 

It can be a good idea to consider the consequences of what may happen if the worst did occur. This could include weighing up the level of risk involved according to how your business interacts with or affects the public.

How much does public liability insurance cost?

The cost of your public liability insurance premium is often based on the perceived likeliness of a claim and how much the claim may be. The price can vary based on specific factors, such as: 

  • The size of your business.
  • Your industry.
  • Your location.
  • If you use any potentially dangerous equipment.
  • The health and safety record of your business.
  • Your insurance claims history.
  • Whether customers visit your business site, and the typical footfall.

Get a quote for public liability insurance

Get a quote for public liability insurance

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How much public liability insurance do I need?

The level of cover you need can vary from business to business. Most policies start at around £1 million, but you can buy cover for up to £10 million or more if needed. 

You may want to think about:

  • Your clients – some clients may request you have a particular level of cover before working with you.
  • Your level of risk – how much public exposure does your work have? Does your work leave you open to accidents?
  • Travel – if your work involves travel, you may want to consider taking out travel insurance that will help cover you in the event of a claim. 

Find out how much public liability insurance you may need.

Frequently asked questions

  • No. Unlike employers’ liability insurance , public liability insurance is not legally required. However, there may be cases where clients expect you to have public liability cover in order to work with you.

  • If someone gets hurt or their property is damaged in connection to your business, the first thing to do is minimise further risk. Then, contact your insurer as soon as you can, even if the third party hasn’t made a claim against you yet. The insurer will consider the case and decide if your insurance can cover it. They’ll then advise you on the next steps.

  • While terms and limits can vary depending on the insurer, public liability insurance can typically only cover third-party claims, such as customers, clients and the general public. With Lloyds Bank, you can arrange employers’ liability and equipment insurance as part of your public liability insurance policy.

  • Whether or not you may need public liability insurance can depend on what kind of business you run. If you are self-employed and exposed to the public by providing a product or service, it can be a good idea to have public liability insurance in place to help cover you if something goes wrong.

  • What business insurance you may need as a sole trader varies from business to business. However, if you have your own employees, you may be legally required to hold employers’ liability insurance. Other relevant business cover may include professional indemnity insurance and buildings and contents insurance.

    Learn more about public liability insurance for sole traders.

  • Here are some potential scenarios where someone could make a public liability claim.

    • Property damage. If you drill through a pipe and damage the client's property.
    • Injuries in your work area. This can be a customer, member of the public, client or contractor. Your employees can be covered under employers’ liability, which you can include in your policy.
    • Falling objects. If you drop something while working , injuring a customer or damaging their property.
    • Accidents. Such as an employee spilling a drink over a client’s computer.

Get more help and guidance

Get in touch

Whether you’re an existing customer or looking for the right contact, you can get in touch.

Call 0345 377 0002

Lines are open 9am-6pm Monday to Friday, excluding bank holidays.

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Important Legal Information

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The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

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Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.