Inter-bank agency agreement

Inter-bank agency agreements are arrangements between banks, which provide a range of branch counter services to another bank’s customers by prior arrangement.

They provide a convenient service to business customers who find accessing their own bank’s branches difficult – for example due to location.

  • The nature and range of the counter services offered under an IBAA is at the discretion of the providing bank.

    The counter services available at Lloyds Bank branches are:

    • cash transactions
    • paying in cheques
    • bank giro credits
    • cashing wages/salary cheques
    • night safe services
    • special presentations of cheques
    • collecting returned cheques.

    Whilst we wish to be as helpful as possible, there may be local circumstances where we are unable to provide all of these services, for example, if the anticipated volumes of activity exceed the branch capacity.

    Once the service is set up, we will claim back charges from your own bank on a quarterly basis. The additional charge, if any, made by the account-holding branch is negotiated with you.

  • The set-up of a new IBAA can only be made by the account-holding bank.

    The process

    • Step one: the other bank’s customer (either personal or business) should approach their own bank advising that they wish to use the branch counter services available at a specific branch or branches of Lloyds Bank.
    • Step two: the account-holding bank will then write, in a mutually agreed format, to the Lloyds Bank branch or branches chosen by the customer, so they can be authorised to handle transactions within agreed parameters.
    • Step three: assuming that there are no constraints at the service-providing branch or branches, the requested facilities would normally be available for use by the customer within ten working days. However, this is provided that the account-holding branch already has an agency arrangement in place and that the customer has provided adequate information and documentation.
  • If you are a Lloyds Bank customer and you wish to set up an IBAA with another bank, talk to your relationship manager or contact us.

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Important Legal Information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.