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Help & Support
Change someone's online access
Update who can use Online for Business and what level of access they have.
Help with changing someone’s access
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You can give people full or limited access to your business accounts.
Full
Limited
Full
Make payments
Limited
✔
✔
Full
Talk to us about your business account
Limited
✔
✔
Full
Access Online for Business
Limited
✔
✔
Full
Apply for products, such as a loan, overdraft or saving account
Limited
✔
Full
Authorise changes, such as updating your address
Limited
✔
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You can register a new user in Online for Business or by completing our online registration form.
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Signing instructions tell us how many people are needed to approve changes to your business accounts.
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Your approvers are the people listed as signatories on your mandate. A mandate shows who is named on your account and what they can do.
The number of approvers you need is also on your mandate.
Need a copy of your mandate?
If you need a copy of your mandate, try asking a colleague in your business first.
Otherwise you can get in touch with us.
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You may be in a situation where the people on your mandate can’t approve your changes. For example, if a signatory has left the business but is still on your mandate.
In cases like this, the form will give you the option to complete and upload a board resolution. Feel free to save your progress at this point and come back later.
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If you can't complete an online form, get in touch with us.