Help & Support

Claim a Direct Debit refund

You might be able to claim a refund for a Direct Debit you haven’t authorised.

You might be able to claim a refund when:

  • You have not been told in advance about a change of amount or date.
  • The wrong amount was taken from your account.
  • The Direct Debit was taken earlier than the agreed date or in error.

You will not be able to claim a refund when:

  • You have not received the goods or services.
  • You have returned the goods or services.
  • You are in a dispute with the company.
  • You don’t agree with the company's policies, practises or ethics.
  • You forgot to cancel the Direct Debit.
  •  You paid on your debit card.

Find out more about the Direct Debit Guarantee scheme.

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