Closed account transaction history

Important information about requesting your transaction history after closing your account

You can request copy statements (your transaction history) after you have closed your account. You can do this at any time during the next five years. In addition, if you're closing a current account, we will provide you with your transaction history (at no cost) covering up to five years prior to the date of closure, unless you choose not to receive it at that time.

If you’re closing a current account, you can choose:

how to receive this information
the period (or periods) you want the information to cover, up to five years ago
whether you wish to receive it at all at that time.

We need to ensure that we send information to the right person at the right address. The volume of paper you will receive could be quite large; up to 60 pages of confidential copy statements if you receive the full five years' worth of history, and even more for accounts with high transaction levels.

Therefore, before we post you these documents, you should contact us, or visit us in any branch, to confirm which of the following you would prefer.

Regardless of your choice, you will be able to request a copy of the same transaction data from us at any point during the five years after you have closed your account.