Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal.

So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

 

Other service charges

We keep our charges clear, so you can plan your cashflow with tariffs in mind. Below are details of typical charges for banking services.

  • Service charges

    Service type

    Charges

    Service type

    Banker's draft (Sterling)

    Charges

    £20

    Service type

    Special cheque presentation. This is a cheque paid into your account, sent directly to another branch or bank for payment. You can find out in advance if a cheque is going to be paid, but it doesn't speed up the clearing process.

    Charges

    £10

    Service type

    Electronic funds transfer. CHAPS payment for same day value.

    Charges

    £30

    Service type

    Stopped cheque. Your instruction to us not to pay a cheque that you have issued.

    Charges

    £10

    Service type

    If the cheque has been lost or stolen.

    Charges

    Free

  • Charges for statements

    Service type

    Charges

    Service type

    A regular monthly statement of your account

    Charges

    Free

    Service type

    Intermediate statements – ordered via Cashpoint® machine

    Charges

    Free

    Service type

    Intermediate statements – ordered at branch

    Charges

    £3

    Service type

    Copy statements

    Charges

    £5 per sheet

    Service type

    Cheques and/or credit vouchers returned with statements

    Charges

    £5 per sheet

  • We can monitor your account daily, weekly or monthly to make your specified transfers.

    Account monitoring charges

    Service type

    Charges

    Service type

    Daily monitoring

    Charges

    £20 per month

    Service type

    Weekly monitoring

    Charges

    £7 per month

    Service type

    Monthly monitoring

    Charges

    £5 per month

  • Status enquiry and alerts charges

    Service type

    Charges

    Service type

    You can request information about a third party to assess if they can commit to a financial arrangement or make a payment. You can only make a request with the third party’s consent, and the information is based on their account status at the time of enquiry

    Charges

    £10.21 (includes VAT*)

    Service type

    Audit letter – details of balances and other information provided, at your request, to your accountant

    Charges

    £25 per hour plus VAT (min £25)

    Service type

    SMS text alerts – to help monitor your account you can register for a number of text alerts to be sent to your mobile. For example, you may want to be notified when you approach your overdraft limit. Set these text alerts up.

    Charges

    Free

  • We are happy to discuss your daily business banking activities without charge. However, if we spend a significant amount of time on a specific area, we may charge a fee. In all cases this will be agreed with you first.

  • We like to keep you up to date with any charges we receive from other banks. For example, they sometimes charge us when you use their counter services. In turn, we may pass these costs on to you and your branch will be able to tell you which banks charge and why. Inter-Bank Agency Agreements are arrangements between banks to provide a range of branch counter services to another bank’s customers by prior arrangement. This can provide a convenient service to business customers who find the accessibility of their own bank’s branches difficult – for example, due to location.

    How do Inter-Bank Agency Agreements work?

    For business customers of Lloyds Bank

    The range and type of counter services offered under an Inter-Bank Agency Agreement is at the discretion of the providing bank.

    Counter services available at our branches include:

    • cash transactions
    • cheques paid in
    • bank giro credits
    • wages/salary cheques cashed
    • night safes
    • special presentations (cheques)
    • returned cheques collected.

    For business customers of other banks wishing to use one of our branches

    Once the Inter-Bank Agency Agreement service is set up, we will claim back charges from your own bank on a quarterly basis. The additional charge, if any, made by the account-holding branch is negotiated with that bank’s customer.

    We strive to provide you with as many services as possible – yet there may be local circumstances where we are unable to provide them.

    Some charges may not be included in your pre-notification. If this is the case, we’ll call or write to tell you how much the service will cost, before we provide it.

  • If your business imports or exports goods and services, we have a range of international services to support your business.

    You can find more information in our international services tariff, or talk to your Business Management Team.

Contact us

On the phone

0345 072 5555

We are available Monday to Friday, 7:00am – 8:00pm; Saturday, 9.00am – 2.00pm.

* VAT is 20% as at 4 January 2011.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Telephone: 020 7626 1500

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Cashpoint® is a registered trademark of Lloyds Bank plc.